What are the responsibilities and job description for the Service Writer/Dispatcher position at Rigels, Inc.?
About us
Rigels Refrigeration Service Inc. was founded in November of 1945 by Frank Grossman and Tom Gotschall. The business was primarily a refrigeration service business for bars, restaurants, and grocery stores. In 1947 Nick Matthees bought Rigels Refrigeration Service Inc. After the end of World War II manufacturers began to produce electrical household appliances and refrigerators and freezers became very popular. Rigels quickly began to service and sell these new popular household appliances, namely refrigerators, freezers, clothes washers, and dryers. Nick Matthees managed Rigels until his sudden death in 1966. After Nick's death his wife Kathryn Matthees took over as manager. Two of her sons, Charles and Robert Matthees, joined her full time in the 1970's and continue to work there today. In 2003 Kathryn retired from Rigels at the age of 87. Now Chuck Matthees, Bob Matthees, and Kathryn's daughter Marj Matthees have taken the reigns as the second generation of Matthees to operate Rigels, Inc.
At Rigels you will find the best sales people, service technicians, and delivery professionals in the area. The four key members of our sales staff have over 100 years of combined experience to help you find exactly what you are looking for, whether that is new construction, a remodel project, or a replacement of an old appliance. When something does go wrong our service department has the knowledge and skill to diagnose and fix your problem right away.
Service Writer/Dispatcher
Duties:
- Developing strong customer relationships through the successful management of products and service delivery.
- Maintaining computerized customer profile information.
- Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate technician.
- Conveying all necessary information regarding costs, work, and technicians to the customers and management.
- Organizes technician workflow/route schedules and service appointments by reading and routing correspondence, collecting customer information, and managing technician’s schedules.
- Answering phone calls and assisting in-store customers with parts and service related matters.
- Assisting customers with basic troubleshooting.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Recording customer issues, writing service tickets, and scheduling service calls.
- Checking warranties and insurance.
- Contributes to team effort by accomplishing related results as needed.
Experience / Desired Qualities for Candidates:
- A high school diploma or higher education
- Computer literacy and knowledge of office software programs
- Excellent written and oral communication skills
- Customer service skills / Professionalism
- Works well independently and with a team
- Has a positive attitude
- Ability to multitask
- Works efficiently in a fast paced environment
- Willingness to learn
- Resourceful / Strong Problem Solver
- Dependable / Consistent
- Strong Work Ethic & Integrity
- Work experience and product knowledge may be advantageous
We offer competitive compensation, benefits, and opportunities for career growth. Join our team of dedicated professionals and make a difference in our organization.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $19 - $22