IT Support

Duties:

• Work on-site in Tampa office
• May require after-hours availability testing or unscheduled system events

Primary Functions:

• Respond to requests for technical assistance in person, via telephone or electronically through the Ticket System
• Diagnose and resolve technical issues (hardware, software, user access, etc.) Perform hardware and software installations as required
• Schedule and set up video and telephone conferences (Zoom, Teams, ShoreTel, etc.)
• Schedule and create Dropbox links
• Identify and escalate situations requiring urgent attention
• Install, configure, deliver, tag and remove computer hardware, software and peripherals
• Troubleshoot computers, printers, scanner, phones, smart phones and other peripheral devices over the phone and in person

Preferred Qualifications:

• A , Network , Microsoft 365 certifications or other third-party accreditation
• Experience in Microsoft 365 environment or Hybrid environment
• Experience in thin clients and virtual machines
• Previous work in office environment

*We use E-Verify

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Tampa, FL 33609: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28