What are the responsibilities and job description for the Concierge Agent position at River City Casino & Hotel?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
What does River City Casino & Hotel have to offer?
- Day 1 medical, dental, & vision benefits!
- Uber benefit for nearby metro stops.
- Recognition programs with cash rewards, gift cards, & more.
- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children
As a Concierge Agent, You will:
Shift: 10:00am-6:00pm
Pay: $16 per hour plus tips
WE LOVE OUR WORK.
- Assists guest with luggage during check-in and check-out.
- Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner.
- Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc.
- Completes required paperwork as designated by department.
- Delivers luggage to designated room after registration process is complete.
- Picks up guests' luggage upon departure and transports to designated vehicle or storage.
- Verifies that departing guests have experienced superior hospitality.
- Invokes service recovery when appropriate.
- Stores guests luggage in organized manner.
- Assists guest with room changes and maintains room key security.
- Makes deliveries to room, e.g., flowers, packages, special deliveries, etc.
- Keeps Bell Station and hotel lobby area clean.
- Arranges transportation for guests to and from airport or appropriate destination as requested.
- Provides complete orientation of property and guest rooms.
- Follows safety and security standards and reports anything suspicious.
- Adheres to uniform standards.
BRING US YOUR BEST.
- High School Diploma or equivalent.
- Experience in Hospitality industry preferred.
- Excellent customer service skills.
- Able to work flexible shifts.
- Knowledgeable of surrounding area. Physical, Mental, and Environmental Demands:
- Must be in good physical condition.
- Able to maneuver throughout hotel and casino, including up and down stairs.
- Able to lift and carry upwards of 25-100 pounds.
- Able to bend, reach, kneel, twist, and grip items.
- Respond to visual and aural cues.
- Must be able to read, write, speak, and understand English.
- Able to stand and walk for long periods of time.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
$16 per hour tipsSalary : $16
