What are the responsibilities and job description for the IKC Regional Operations Supervisor, Hybrid-Remote in NJ position at RMD VillageHealth DM, LLC?
If you are a leader who takes ownership of results & instills accountability in your team AND you have experience managing a group of remote healthcare teammates in the Houston area, we have a great opportunity for you!
DaVita Integrated Kidney Care (IKC) is looking for a Regional Operations Supervisor to accomplish company objectives by supervising the daily operations of a team of Care Coordinators.
This is a HYBRID / REMOTE position - the Regional Operations Supervisor must be capable of leading a team from their home office (remotely) & willing to travel throughout their market (Central and Northern New Jersey), to successfully engage with IKC teammates & providers.
LOCATION:
DUTIES & RESPONSIBILITIES:
- Directly supervise a Regional team of Care Coordinators and their day-to-day operations
- Provide leadership, onboarding, training, coaching and development to team of direct reports
- Create & foster a positive, fulfilling work environment
- Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
- Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
- Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
- Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
- Partner with People Services regarding any employee relations issues, timely & appropriately
- Facilitate teammate development (PDRs, coaching, mentoring, training)
- Complete teammate evaluations and establish quarterly & annual goals
- Collaborate with direct reports and upper management to create & implement those professional development goals
- Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
- Understand basic wage & hour laws, as well as federal, state & local laws/regulations
- Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
- Spearhead reoccurring 1:1's with direct reports
- Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
- Review & approve time for non-exempt direct reports
- Track overtime, attendance and PTO
- Conduct formal ad hoc training
QUALIFICATIONS:
- High School Diploma
- Bachelor's Degree preferred
- Minimum 2 years supervisory experience, leading a team
- Excellent communication and interpersonal skills
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
- Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
