This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. Articulate, highly-skilled candidates who love building solid customer relationships will be interested in this Customer Service Representative position. This Little Rock, Arkansas Customer Service Representative position could be for you, if you're available for a long-term contract / temporary to hire opportunity.
Major responsibilities
- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
- Manage incoming telephone calls
- Provide accurate, friendly customer service in a timely fashion
- Field and send written business correspondence
Requirements
- Strong communication skills, both verbally and in writing
- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Demonstrated knowledge of Banking Industry
- Bank Balances experience
- Bank Deposit experience preferred
- Comprehensive knowledge of Call Center Customer Service
- Knowledge of customer service
- Bank Operation experience
- Adeptness in Bank Policy
- Strong problem-solving skills
- Proven computer skills
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Strong customer service and office administrative skills
- Excellent problem solving skills in Microsoft Office applications
- 2 years of past relevant experience
- A consistently positive approach to your work that is rooted in a businesslike professionalism
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!