Sales Support

Job Description

Job Description

We are seeking a proactive and detail-oriented  Sales Support Specialist  for a client in the manufacturing industry. The Sales Support Specialist will play a critical role in driving sales efficiency and customer satisfaction by supporting the sales team with administrative, operational, and customer service duties. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and is adept at multitasking.

Key Responsibilities :

• Sales Coordination :
• Assist the sales team in preparing quotes, processing orders, and managing customer accounts while adhering to company policies and timelines.
• Customer Relationship Management :
• Respond to customer inquiries via phone and email promptly, providing information about products, pricing, and delivery schedules. Manage and update customer profiles in CRM systems.
• Order Fulfillment :
• Collaborate with production, warehousing, and logistics departments to ensure seamless order processing, inventory management, and timely product deliveries.
• Administrative Support :
• Maintain and organize sales documents, including contracts, sales reports, invoices, and order tracking logs. Generate and distribute regular sales performance reports to management.
• Data Management :
• Update and maintain sales databases to ensure accurate records of transactions, client interactions, and inventory levels.
• Support for Sales Initiatives :
• Coordinate sales-related activities such as product launches, promotional campaigns, and client events.
• Problem Solving :
• Address and resolve sales-related issues, such as billing errors, order discrepancies, or customer complaints, escalating matters to the appropriate departments as necessary.

Requirements :

CRM, Answering Inbound Calls, Customer Quotes, Customer Service, Order Entry, Microsoft Excel