Senior Member Service Representative

What You’ll Do: 

• Ensures Member Service Experience standards are met through active lobby management, interest and willingness to help, and promoting member service culture. Assists members on a daily basis with member service transaction requests, to include account opening, loan requests, and teller transactions.
• Ensures that individual and branch goals are achieved while adhering to established policies and procedures.
• Make appropriate lending decisions within designated authority.
• Assists Branch Manager in maintaining a highly motivated, knowledgeable staff by assisting and providing input with employee coaching, counseling and performance evaluation.
• Provides support to management with the daily operations of the branch, which includes but is not limited to underwriting loans for other team members, proper cash management for the branch, ensuring all control and security measures are followed, handling escalated member issues and opening/closing the branch.
• Leads by example demonstrating initiative, dependability, positive attitude, good attendance record, and teamwork. Makes sound decisions and is able to resolve problems/conflict effectively.

What You Can Expect:

• We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

Salary : $5,000