Field Service Technician

About us

Established in 2001, ROBOPAC USA is the North American branch of ROBOPAC , the world’s largest secondary packaging equipment company. As the leading industrial wrapping machine manufacturer, we offer the largest line of configurable machinery. They’re designed perfectly to stretch wrap, pack, palletize, erect, and seal any product. It’s no secret that our impressive selection of high-quality shrink and stretch packaging equipment comes second to none. Whether you’re in the food and beverage, personal care, pharmaceutical, dairy, distribution, or another industry, we’ve got you covered.

ROBOPAC USA has over 250 machines in stock at our Atlanta Georgia facility for quick delivery. Most semi-automatic stretch wrappers ship within 48 hours. ROBOPAC USA has over $2M in spare parts with over 90% shipping the same day!

The Field Service Technician is an important member of customer service and technical support team. The Field Service position will require frequent travel, at times on short notice, 80% to 90% to customer sites. This position performs mechanical, electrical, controls/programming upgrades, modifications, repairs, maintenance, service, troubleshooting, start up, installation supervision, training, and support for automated packaging equipment. The successful technician is motivated, principled, enthusiastic about the products, passionate about supporting capital equipment and customers’ success.

A well rounded background is needed to balance the mechanical, electrical, manufacturing, and customer service components of this role.

Excellent technical skills with a keen understanding of machine safety and guarding, and strong customer service is required.

Experience in packaging equipment is preferred.

Experience working with FMCG (fast moving consumer goods) equipment is preferred.

Responsibilities

• Interact with customers and colleagues in a positive manner to ensure customer satisfaction at every customer contact.
• Accept all work assignments, many of which require domestic or international travel and may require long term stays for up to 2-4 weeks at a time, sometimes with minimal notice
• Perform all work to the satisfaction of the customer prior to departure from customer’s worksite. Obtain all required customer signatures for timesheets, billing and commissioning of equipment
• Perform all work in a safe and law abiding manner, including but not limited to abiding by the rules, policies and guidelines as established by the company, the customer (local plant guidelines for safety and training), OSHA, or others while using common sense and good judgment
• Work at facility as requested to assist with assembly, design, and programming and startup of equipment; provide expertise, knowledge and support to manufacturing and engineering department personnel
• Communicate effectively and timely with the Field Service Manager 24x7 to keep him abreast of customer concerns, equipment issues, job progress, travel changes or any other important issues or developments
• Meet customer expectations by clear and concise two-way communications.
• Work closely with others to resolve issues and accomplish goals
• Interact with and support fellow employees in a positive manner at all times to contribute to a healthy, positive and teamwork oriented work environment
• Problem solve issues with systems and methods
• Familiar with motion control applications, operator interface design, and safety circuitry
• Keep accurate records for service and expense reporting
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent
• Working knowledge and experience with large capital equipment design and operations
• Strong mechanical aptitude and experience working with electromechanical systems
• Experience with electrical troubleshooting, particularly with control panel wiring and sensors
• Siemens/Allen Bradley PLC experience and/or equivalent preferred
• Proficiency using MS Office suite software
• Analytical, with attention to detail and accuracy
• Ability to maintain confidentiality
• Ability to work under pressure to meet project deadlines in a variety of unpredictable work environments at customer facilities
• Travel independently, economically, safely and efficiently by air and car
• Communicate by speech and hearing continuously. Communicate in person without difficulty.
• SAP experience preferred

Physical Requirements:

• Ability to lift, move and carry up to 50 pounds occasionally
• Work in extreme cold or hot environments
• Bend, stoop, lean, twist, squat occasionally
• Standing and/or sitting for extended periods
• Unrestricted and full range of upper and lower body movements and manual dexterity to move, lift, and grasp products.
• Visual acuity to assure quality and accuracy
• Write by hand
• Communicate by speech and hearing continuously. Communicate in person without difficulty

Job Conditions:

• General manufacturing environments
• Work area may be subject to undesirable temperatures in winter and summer
• May be required to handle hazardous substances such as but not limited to solvents

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have working on automated packaging machines?

Education:

• Associate (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

Salary : $20 - $30