What are the responsibilities and job description for the Luxury Client Specialist position at Roche Bobois?
Roche Bobois is a world leader in furniture design and distribution. Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops with over 250 stores worldwide.
Roche Bobois located in Houston, Texas is looking for an after sales service representative who will act as a liaison, provide / service information, and resolve any emerging problems that our customer accounts might face post furniture purchases.
The customer resolution relations will cover the following showrooms : Houston, Dallas, Atlanta, Denver and future openings.
Supervisor : Logistic Manager
Location : 701 8th Street, San Francisco, CA 94103
Schedule : Monday to Friday 8 : 00am - 4 : 30pm
Responsibilities
- Daily delivery reports for each showroom
- Identify and assess customers’ needs to achieve satisfaction (after sales)
- Work with European factories to find solutions for repairs or replacements on pieces
- Coordinate and work with other departments such as repair technicians and warehouse team for technical or order issues
- After-sale issues follow-up with clients and showrooms
- Searching for third party company / technicians in the U.S.
- File after-sale issue reports in corporate system and internal system
Qualifications
- Customer Service : 1 year (Preferred)
- High school or equivalent (Preferred)
- Excellent written and oral communication skills
- Ability to multi-task and critical thinking to solve problems
- Competency with computer skills, Microsoft Office
- Ability to work independently and at fast paced environment
- Able to provide basic technical support or troubleshoot client's problems.
