The Front Desk Representative role will work at our premier Ballantyne/Blakeney location and is primarily responsible for facilitating the check in process and addressing any member needs or concerns before, during, or after class. Front Desk Representatives will interact extensively with members, as well as welcome new prospective members trying their first class and orient them on the studio and class flow.

When class is busier, the Front Desk Representative will help out on the studio floor and act as an assistant trainer by demonstrating functional exercise movements. Between classes and at other times directed by supervisor, the Front Desk Representative will 'work tasks' which include calling new prospective leads, reaching out via phone, text and email. Successfully scheduling new prospects is a vital function and requirement of this position. YOU MUST BE VERY COMFORTABLE CALLING PROSPECTS WHO HAVE EXPRESSED INTEREST IN JOINING AND RELENTLESSLY FOLLOWING UP WITH THEM RESULTING IN A BOOKED APPOINTMENT FOR A COMPLIMENTARY CLASS. RESULTS ALWAYS TRUMP ACTION!

• The Front Desk Representative will ensure the studio is spotless, the retail section well stocked and organized, and will do light cleaning during and between classes.

• The Front Desk Representative will demonstrate strong customer service orientation, effective consultative selling skills, and a passion for the fitness industry and RockBox’ unique approach to exercise.

• The Front Desk Representative will follow up with prospective members using our computer system and perform a minimum of 40 tasks per shift in follow up work (texts, emails, phone calls).

• The Front Desk Representative must be able to work a set schedule of some early mornings from 4:30am-7:30am (sometimes until 10:30am) and/or evenings from 4:00pm-8:00pm. We have a set schedule so you can plan your hours and days well in advance.

• The Assistant Trainer role is responsible for meeting or exceeding all customer service goals for the assigned studio and is an ambassador for RockBox Fitness inside and outside the studio.

If you are the Front Desk Representative that we are looking for, you will be… friendly, charming, enthusiastic and conscientious. You will have a passion for RockBox, have high standards and be described as courteous, mature and a team player. You will need to be well presented, trustworthy, punctual and love helping members achieve the results they are striving for! If you aren’t already taking RockBox classes, you’ll need to commit to taking at least 2 classes each week, as loving RockBox and taking class alongside members is a key element of our culture. Of course, you get a free membership! You’ll be eager to take this opportunity as an Front Desk Representative to learn, grow, be part of an amazing team, and achieve well above average results.

WE WILL GIVE YOU - An amazing work environment in the coolest workplace you can imagine. Color adaptive lighting, high energy music, and members who are grateful for your help in changing their lives for the better. Free swag periodically, and some fun member events as well! Are you ready to rock?

If you believe this is you, be ready to show us why! Please email your resume along with completing the 'reliability assessment' as part of this application process. If you do not take the short reliability assessment, your candidacy will not be considered.

Thank you for your interest, and again, please note that resumes received without a completed assessment will not be considered for this role.

Job Type: Part-time

Pay: $12.00 per hour

COVID-19 considerations:
We socially distance, current operate at 1/3 of capacity to keep classes small, and have an intensive cleaning process and studio antiviral fogging procedures.

Job Type: Part-time

Pay: $12.00 per hour

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Commission pay

Experience:

• Front Desk: 1 year (Preferred)
• hospitality: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 10-19
• 20-29

Company's Facebook page:

• https://www.facebook.com/rockboxfitnessblakeney

Work Remotely:

• No