What are the responsibilities and job description for the Contract Administrator position at RootStaff?
Position Summary
The Contract Support Administrator is responsible for administering contracts and agreements for customer accounts to achieve division business objectives and meet customer performance expectations. Key duties include interpreting customer requests, monitoring performance and delivery, investigating complaints, generating proposals, negotiating pricing, and ensuring compliance with contracts and agreements.
• Travel: Approximately 10% travel required to work.
The hired individual will be expected to perform the following tasks:
1. Execution Phase
• Conduct CAV-AF transactions in the US Air Force system.
• Develop, maintain, and monitor schedules.
• Prepare and submit contract deliverables.
• Manage internal division spend (EWAs).
• Order Management: Review, acknowledge, and enter orders.
• Backlog Management: Ensure backlog is accurate and complete.
• Coordinate with relevant functions on technical and/or quality issues.
• Support shipments and invoicing.
• Access Government Information System (MRO Apps) to download and distribute daily reports.
• Authorize work by releasing the Sales Order into the system.
• Serve as the company focal point for base access in support of contract execution.
2. Contracts
• Investigate and resolve claims or complaints by collecting and analyzing information.
• Resolve customer complaints concerning invoices or billing discrepancies.
• Identify the need for amendments or extensions to warranty or service agreements.
• Determine when customer-requested changes are out-of-scope.
3. Other
• Provide leadership to others in customer support, related functions, or business teams. Act as the prime contact on high-level projects.
• Establish goals and objectives required to complete projects.
• Train and mentor less experienced employees.
Qualifications
• Education: Bachelor’s Degree in Business Administration or an equivalent combination of education and experience.
• Experience: Six or more years of directly related experience in technical product customer support or contract administration.
• Skills: Demonstrated ability to perform the essential functions of the job, typically acquired through experience.
Salary : $40 - $42
