What are the responsibilities and job description for the CSR/Office Assistant position at Roto-Rooter Plumbing & Water Cleanup?
Dispatcher / Office Assistant
Full-time
We are looking for a person that has a dynamic phone presence and solid customer service skills to fill our full-time opening. You must be a self-starter who is organized and thorough with attention to detail and follow-up in a fast-paced environment. A high school diploma is required.
MUST have previous office experience. Hours will be Monday 10AM – 6PM, Tuesday – Friday 9AM – 5PM and Saturday 8AM – 4 PM (as needed). This is a straight 8 hour shift.
Essential functions of the position include:
- Schedule customers and obtain all necessary information to provide best service
- Customer retention calls to ensure satisfaction
- Dispatch technicians efficiently to maximize productivity
- Maintain accurate time tracking on all service technicians and plumbers
- Ability to work independently
- Schedule preventative maintenance with existing customers
- Follow-up on estimates with existing customers
We offer an excellent compensation package and a great place to work.
If you are an energetic, self-starter with a focus on achievement, please send your resume with salary history or apply in person Monday – Friday 8AM – 5PM.
Email – jennifer.churchward@rrsc.com
Apply In Person – 4035 Transportation Dr.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
