What are the responsibilities and job description for the RELATIONSHIP BANKER position at Royal Banks of Missouri?
Job Title: Relationship Banker
Department: Retail Banking
Reports To: Retail Sales Manager
FLSA Status: Non-Exempt
Summary
Provides superior client service and maintains high relationship selling results by offering new and current products to clients and prospects, while opening new accounts, and handling teller transactions, all in accordance with Bank policies and procedures. This position may support banking operations at our Hannibal or Center branches as needed.
Benefits: Including Medical, Vision, Dental, and Life insurance, 401K plan match, FSA, and Student Loan Repayment program.
Availability/Schedule
Must be available 40 hours per week, includes Saturdays, as scheduled.
Essential Duties And Responsibilities
Department: Retail Banking
Reports To: Retail Sales Manager
FLSA Status: Non-Exempt
Summary
Provides superior client service and maintains high relationship selling results by offering new and current products to clients and prospects, while opening new accounts, and handling teller transactions, all in accordance with Bank policies and procedures. This position may support banking operations at our Hannibal or Center branches as needed.
Benefits: Including Medical, Vision, Dental, and Life insurance, 401K plan match, FSA, and Student Loan Repayment program.
Availability/Schedule
Must be available 40 hours per week, includes Saturdays, as scheduled.
Essential Duties And Responsibilities
- Completes all Teller duties, including but not limited to, making deposits, withdrawals, cashing checks and receiving loan payments.
- Opens new accounts.
- Makes good judgment calls on client issues.
- Possesses general understanding of products in order to introduce and sell new and current products to clients and prospects.
- Answers the phone and handles client inquiries.
- Seeks new prospects and follows-up with them via outbound calls, mail, or email.
- Logs all client calls and interactions through the use of Bank software.
- Contributes to Bank by learning the individual goals and expectations established and how they relate to the incentive plan and overall company success.
- Meets performance goals.
- Maintains accurate cash counts; no outages.
- Understands Regulation E.
- Completes assigned Sales Training and Compliance Testing.
- Participates in departmental meetings including accepting assignments for presentations at such meetings.
- Maintains a professional appearance and adheres to dress code.
- Reports to work punctually as scheduled.
- Other duties as assigned.
- Submits reports to Manager on a weekly and monthly basis and as requested.
- High school diploma or equivalent
- Banking experience preferred (0-2 years), but not required
- Client service experience preferred
- Sales experience/skills preferred
- Basic PC skills-MS Office (Outlook, Word & Excel)
- Superior interpersonal and communication skills
- Strong organizational skills
- Flexible, team player, self-starter
- Ability to multi-task
- While performing the duties of this job, the employee is regularly required to walk; sit; use hands; reach with hands and arms and talk or hear.
- Duties require employees to work onsite.
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