What are the responsibilities and job description for the Systems Engineer II position at Royal?
Position Description
The Systems Engineer II is responsible for the configuration and ongoing support of all technical systems and services in the organization. They work complex issues and participate in the completion of company projects where IT plays an active role. Systems Engineers possess expert-level knowledge in servers and applications, design and build systems, as well as support and troubleshoot issues. Systems engineers serve as the escalation point to all other IT groups. Ideal candidates for this role are highly technical and experienced individual who are able to find solutions to complex issues. They enjoy working with and helping others; are passionate about technology and have a desire to understand how things work; want to grow their skills and improve existing processes to help the company become more efficient; and are problem solvers, ready to dive in to troubleshoot new, complex issues.
Flexibility
This position is eligible to be performed in a hybrid remote arrangement, with the percentage of on-site vs. remote time to be determined based on project load and requirements.
Compensation
The compensation package offers $80k base, depending on experience, and an array of benefits, including participation in Royal’s Employee Stock Ownership Plan (ESOP).
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Maintain comprehensive documentation. |
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Manage access privileges for Royal systems and services. |
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Maintain a regular and reliable schedule as set by the supervisor according to handbook guidelines. |
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Abide by all safety, security, quality, personnel, and other policies as applicable. |
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Provide exceptional customer service while working with others. |
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Provide efficient, technical solutions to customer troubles. |
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Install, configure, and support software, hardware, and networks. |
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Support compatibility between systems. |
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Empower peers and coworkers to use technology efficiently and effectively through education from documentation and training. |
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Serve as an escalation point for the Service Desk and Systems Administrator teams. |
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Ensure security and efficiency of IT infrastructure. |
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Provide high-level troubleshooting support for complex technical issues. |
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Install, configure, maintain, and support Royal systems. |
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Design data solutions. |
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Provide ownership of technical projects. |
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Introduce policies, procedures, and standards for the IT team to follow. |
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Assess systems and determine problems and solutions. |
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Brainstorm improvements to Royal systems and performance. |
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Design solutions to complex issues. |
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Mentor engineer team members in Royal systems and support services. |
Professional Competencies
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Ability to communicate professionally with coworkers and vendors both verbally and written. |
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Attention to detail. |
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Good troubleshooting skills. |
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Inquisitive to the department field. |
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Encourages others. |
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Friendly, positive, can-do attitude. |
Experience
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Proven experience and/or certification(s) in IT systems and solutions. |
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High school diploma or GED required. |
Salary : $80,000