Soft Services Manager

We are seeking a Soft Services Manager for a 12 month contract position with the potential for a contract extension or conversion.

Compensation: $27.00 per hour

Job Description:

Looking for a strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace.

The Soft Services Manager is a leader responsible for governing, overseeing, and supporting services such as: Housekeeping, Food Services, Vending and Lawncare.

This role will partner will vendors in support of services, to meet strategic business objectives and key performance indicators.

Job Responsibilities:

• Oversee the Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity.
• Lead with a Hospitality Mindset.
• Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm.
• Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships
• Ensure vendor management routines and Service Level Agreements are met and work is completed.
• Develop and execute appropriate reporting routines to support site, and/or Client goals and objectives
• Assist in site Compliance/Operations audit(s).
• In consultation and collaboration with leadership, oversee the operation, staffing, performance, and development of the service delivery staff and vendors.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration. (If applicable).
• Performs additional job duties, as requested.
• Provide a high level of detail, organized, flexibility, and wiliness to assume new projects.
• Coordinate and manage performance of Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested.
• Manage and track work through work order system.
• Comply with all state and local regulations, as well as firm and client safety requirements.

Required Qualifications:

• Minimum of 5 years prior experience in Facilities Services, Facilities Management, Property Management, Janitorial/Housekeeping Management
• Janitorial/Housekeeping Management Experience Preferred
• Strong strategic and analytical thinking
• Proven track record of excellent internal and external customer service
• Previous people and vendor management experience required.
• High degree of innovation and independence and the ability to work with minimal supervision
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook etc.)

Preferred Qualifications:

• Experience working in Manufacturing preferred but not required.
• Experience working in a pharmaceutical environment preferred but not required.
• Only candidates available and ready to work directly as New Journey/Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Job Type: Contract

Pay: $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Janitorial/Housekeeping Management: 5 years (Required)

Work Location: In person

Salary : $27