What are the responsibilities and job description for the Consultant - Client Success - REF2501016T position at RRS Inc?
Company Description
The RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties. Our customers receive innovative integrated enterprise solutions for all building services. As part of this integrated process, our company can provide impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions.
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with RRS,Inc (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Our Core Values
Integrity / doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.
Caring / showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to "safety first" in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.
Integration / working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other's expertise to provide the most value when delivering our services to one another and our clients.
Innovation / developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.
If you share these core values, we have the right opportunity for you!
Job Description
We are seeking a dynamic Consultant - Client Success to join our team. In this role, you will be responsible for ensuring our clients' success and satisfaction by providing expert guidance, support, and strategic insights.
- Develop and maintain strong relationships with assigned clients, serving as their primary point of contact and trusted advisor
- Analyze client needs and challenges to provide tailored solutions and recommendations
- Collaborate with internal teams to ensure timely delivery of services and resolution of client issues
- Monitor and report on key client success metrics, identifying areas for improvement and growth opportunities
- Conduct regular client meetings and quarterly business reviews to ensure alignment with client goals
- Proactively identify and mitigate potential risks to client satisfaction and retention
- Develop and implement client success strategies to drive adoption, engagement, and value realization
- Stay up-to-date with industry trends and best practices to provide innovative solutions to clients
Qualifications
Additional Information
U.S. APPLICANTS ONLY : The salary for this position is anticipated to range between $75.000 - $86.000. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical / Dental / Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.
Work Authorization : Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. E-Verify Program Participant : R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
We anticipate the application window for this opening will close on : 01 / 20 / 2025
RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and / or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.
Salary : $75,000 - $86,000
