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Customer Service Specialist

Butler, PA | Part Time
12 Days Ago

Job Description

Overview

The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.

Responsibilities

  • Execute cash management, return, layaway, and exchange policies accurately.
  • Perform accurate transactions and price dispute resolution.
  • Complete cashier-duties chore list
  • Redline in front of the registers when not with a customer.
  • Keep popcorn and coffee full and fresh.
  • Must be alert to surroundings at all times for shrink prevention and customer service.
  • Offer load out assistance to customers and call to make sure a loader has responded.
  • File paperwork quickly and accurately.                
  • Reconcile with 100% accuracy.
  • Answer incoming calls at the registers with proper phone etiquette.
  • Use general office equipment.
  • Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
  • Ability to sit/stand/walk for long periods of time.
  • Ability to use point-of-sale system to complete transactions.
  • Frequently operate keyboard to enter in information.
  • Ability to remain stationary for up to 8 hours at a time.
  • Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
  • Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
  • May be required to cross train and perform other duties.

Qualifications

  • 2 years retail cashier or customer service experience preferred.
  • Detail oriented with demonstrated math skills for cash handling.
  • Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations.
  • Willingness to train cashiers.
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
  • Must be able to read documents, printouts, reports, computer screens and other written communication.

SUPERVISORY RESPONSIBILITIES

  • None

 Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Company Overview

  • Website
  • Headquarters LAKE WALES, FL
  • Size 25 - 50
  • Founded 2014
  • Type
  • CEO ROGER NEWTON
  • Revenue <$5M
  • Industry Retail & Wholesale
  • About rural king supply

Skills for Customer Service Specialist

The job skills required for Customer Service Specialist include Customer Service, Communicates Effectively, Initiative, detail oriented etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Specialist

The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

How to Become a Customer Service Specialist

If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Specialist

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Step 2 Knowing the best tips for becoming a Customer Service Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Service Specialist

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