What are the responsibilities and job description for the Customer Care Agent position at Ryan Chevrolet of Minot?
Customer Care Agent
Ryan Chevrolet
Ryan Chevrolet is looking for an enthusiastic Customer Care Agent to join our service team. You will be responsible for coordinating all incoming service requests made via telephone or online, searching for potential service leads, booking appointments, and acting as a first point of contact for customers.
RESPONSIBILITIES:
- Answering incoming phone calls and online inquiries
- Logging customer details and comments in our system
- Ability to live without your personal cell phone in 4-hour increments
- Maintaining a professional appearance
- Scheduling appointments and providing follow-up
- Facilitating outbound calls and online reminders
- Coming to work with a new joke daily
- Adhering to all company policies and procedures
- Maintaining contact with customers to ensure they are happy with our service
- Ability to have fun, whether wearing a Halloween costume or an Ugly Sweater
WHAT WE OFFER:
- Competitive Salary
- PAID Medical
- Vision/Dental/Life Insurance Options
- Paid Vacation/Holiday/Sick
- Daily Challenges
- GREAT work environment
- 401(K)
- Advancement opportunities (more than 70% of our management was promoted from within)
REQUIREMENTS:
- Excellent customer service skills
- Exceptional written and verbal communication skills
- Highly organized, with an ability to learn quickly
- Great sense of humor
- Technologically proficient (rapid keyboarding skills, data entry, basic excel)
- Enthusiastic attitude
Full time ~ Monday to Friday ~ 7:30 AM to 4:30 PM
Salary : $15 - $21
