Business Development Specialist

Business Development

Position Overview: The primary responsibility of the Business Development Specialist (BDS) is to generate new, profitable business and facilitate growth of accounts in BDS's portfolio through appropriate activities. This includes prospecting and qualification of leads, nurturing prospects to develop opportunity, regular customer outreach for ongoing generation & conversion of opportunities, quoiting/booking of accounts' business until ready to transition to Logistics Team, ensure on-going customer satisfaction, and safeguard portfolio for maximum account penetration.

Duties and Responsibilities:

• Represent the company & its vision in a professional manner with internal and external customers
• Track and Communicate Key Performance Metrics including prospect & target account activity, conversion rate, penetration rate and other metrics as required using Hubspot CRM and other reporting
• Communicate KPIs (opportunities/deficiencies) with departmental managers and, once account transitions with LS; work with team to develop strategies for improvement/maximization
• Implement short and long-term strategies with customers and liaise between customer and sales/service teams
• Work with customers to ensure customer satisfaction; intervene in service issues for successful resolution with customer and on behalf of S-2
• Educate customers on all product offerings and capabilities and establish customer needs
• Properly enter, update and maintain accounts in Hubspot and Full Circle TMS
• Develop, distribute, discuss and store Customer Specific SOPS for accounts managed by BDS
• Establish pricing strategies and lane/customer specific pricing; communicate to team and enter in Hubspot
• Follow up on leads to qualify for opportunity and close business securing shipments
• Handle RFQ/Bid responses and future quotes; follow up to closure
• Work with marketing to create direct marketing campaigns for coded accounts and follow up on campaigns

Requirements, Skills, and Qualifications:

• Education: 
• High School Diploma with 2 years’ work experience or College Degree
• 2 years of Transport-industry experience preferable in direct sales or direct account management
• Proven knowledge of and ability to work with MS Office products such as Outlook, Word, and Excel, and with web-based automated  management systems a plus
• Strong, professional written and communication skills; ability to positively work/communicate in group dynamic
• Must have good mathematical aptitude; able to calculate margins; dimensions; other transportation related functions
• Critical thinker; active learner, able to work independently in results-driven environment
• Must have strong problem-solving skills; able to identify needs and apply solutions for successful business development outcome
• Strong sales and negotiation skills; experienced, successful account manager
• Must be detailed-oriented; able to report results in required time-frame and formats
• Flexible and a self-starter; able to multi-task
• Ability to work both independently and as a team member in a fast-paced, results-driven environment – maintaining a positive customer-oriented and teamwork attitude even in stressful situations 
• Effective time and workflow management
• Effective utilization of all company resources and tools, both internal and external
• Knowledge of expedite, truckload, LTL, Drayage and air modes of transportation is a plus
• Committed to self-improvement and continuing education/training
• Committed to getting results and working necessary hours to succeed in the job
• Capable in using MS OFFICE products especially Outlook, Word, and Excel; Ability to do internet research; knowledge of DAT/ITS/GET LOADED/SYLECTUS/Full Circle; Aljex; Hubspot a plus

Physical Requirements:

• Maintain dexterity, vision, and coordination, sufficient to perform essential functions.
• Ability to sit for extended periods of time (6-9 hours per day).