What are the responsibilities and job description for the BA Amenities Supervisor position at S&k Gaming Llc?
SUMMARY
Directly supervises all Big Arm Amenities personnel and ensures proper completion of all assigned
duties. Directs and coordinates the activities of the Amenities Attendants, reservations, guest
services, housekeeping, and facilities department. Will make customer service decisions regarding
RV spaces, cabins, and operations based on the best interest of the Big Arm Resort and its guests.
Determines a guests reservation status and identify how long the guest will stay. Helps guests
complete registration forms and assign RV spaces and cabins accommodating special requests whenever
possible. Verifies the guests method of payment and flows established credit-checking procedures.
Places guest and location information in the appropriate Amenities building racks and communicates
this information to the appropriate Amenities personnel. Works closely with the Room Attendants in
keeping room status reports up-to-date and coordinates requests for maintenance and repair work.
Must be sales minded. Presents options and alternatives to guests and helps in making choices.
Knows the location and types of available RV spaces and cabins as well as the activities and
services of the property. This position will represent the Big Arm Resort to the guest throughout
all stages of the guests stay.
DUTIES & RESPONSIBIILITIES
Customer Service position that deals with guests, other public entities, and all employees of S
& K Gaming LLC.
Must be sales minded.
Teach and enforce all existing and new policies and procedures.
Train, develop, and supervise Amenities Attendants, Room Attendants and Facilities Laborers
personnel.
Adhere and enforce dress code, be aware of first impressions from guest point of view.
Receives, investigates, and responds timely to complaints from guests and employees.
Registers guests and assigns reserved locations.
Accommodates special requests whenever possible.
Presents options and alternatives to guests and helps in making choices.
Assists in pre-registration and blocking of RV spaces and cabins for reservations.
Helps guests complete registration forms and assign RV spaces and cabins.
Determines a guests reservation status and identify how long the guest will stay.
Verifies the guests method of payment and follows established credit-checking
procedures.
Places guest and location information in the appropriate Amenities building racks and
communicates this information to the appropriate Amenities personnel.
Works closely with the Room Attendants in keeping room status reports up to date and coordinates
requests for maintenance and repair work.
Knows RV spaces, cabin locations, types of RV space, cabins available and rates.
Understands RV spaces, cabin status and RV spaces and cabin status tracking.
Knows how to check and communicate availability of RV spaces and cabin types and rate
classes.
Revised 12.02.2022 Updated: 10/16/2024 Page 2 of 3
Uses suggestive selling to sell RV spaces, cabins and to promote other services of the
resort.
Knows the location and types of available RV spaces and cabins as well as the activities and
services of the property.
Ability to process and monitor advance deposits.
Processes reservations received from all venues including telephone, fax, e-mail, and travel
agents.
Understands and can process group block/cabin list reservations.
Thoroughly understands and adheres to proper credit, check, cash payment, and cash handling
policies and procedures.
Processes guest check-outs.
Processes cancellations and modifications promptly.
Understands resort policy on guaranteed reservations and no-show charges.
Coordinates RV spaces, cabin status updates with the Room Attendants by notifying them of
check-outs, late check-outs, early check-ins, special requests, and part day RV spaces, cabins.
Knows how to use Amenities building equipment and programs.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures for guests and resort.
Reports any unusual occurrences or requests to the Hotel Manager or Security.
Always wear appropriate uniform as prescribed by company policy and maintain personal
cleanliness.
Maintain a teamwork effort.
Periodic cleaning projects.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Amenities Attendants
Amenities Laundry Attendant
Amenities Room Attendants
EDUCATION and/or EXPERIENCE
High School diploma or equivalent required.
Must have one (1) year of supervising two (2) or more employees.
Computer experience.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Problem solving and decision making.
Skill in observing situations and decision making.
Skill in dealing courteously with the public.
Previous cash handling experience required.
Knows all safety and emergency procedures and is aware of accident prevention policies.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
This position may require some physical activity.
Able to stand extensive periods.
Bending, stretching, and kneeling for long periods of time.
Understands that business demands may make it necessary to schedule employees from
their accustomed shift to other shifts.
Revised 12.02.2022 Updated: 10/16/2024 Page 3 of 3
Ability to work flexible hours/shifts including evenings, weekends and holidays
required.
CERTIFICATES/LICENSES & REGULATIONS
Required to watch Customer Service video annually.
Required to watch Sexual Harassment video every 2 years.
Cash handling training required.
POS training required.
Visual 1 training required.
Must complete the Supervisor Basics and Fundamentals, Supervising Others, and Conflict
Management training modules offered by the HR department within 30 days of hire date.
Must possess valid Montana drivers license and insurable under company insurance
policy.
This individual will be required to successfully pass a pre-employment drug test and as a
condition of employment will be subject to random drug testing.
It is always the responsibility of the employee to always have all documents current and
valid.
I certify that I have read this job description and understand each one of the requirements for
this position, including the physical requirements. By signing this document, I certify that I meet
all the physical requirements for this job without limitation.
Directly supervises all Big Arm Amenities personnel and ensures proper completion of all assigned
duties. Directs and coordinates the activities of the Amenities Attendants, reservations, guest
services, housekeeping, and facilities department. Will make customer service decisions regarding
RV spaces, cabins, and operations based on the best interest of the Big Arm Resort and its guests.
Determines a guests reservation status and identify how long the guest will stay. Helps guests
complete registration forms and assign RV spaces and cabins accommodating special requests whenever
possible. Verifies the guests method of payment and flows established credit-checking procedures.
Places guest and location information in the appropriate Amenities building racks and communicates
this information to the appropriate Amenities personnel. Works closely with the Room Attendants in
keeping room status reports up-to-date and coordinates requests for maintenance and repair work.
Must be sales minded. Presents options and alternatives to guests and helps in making choices.
Knows the location and types of available RV spaces and cabins as well as the activities and
services of the property. This position will represent the Big Arm Resort to the guest throughout
all stages of the guests stay.
DUTIES & RESPONSIBIILITIES
Customer Service position that deals with guests, other public entities, and all employees of S
& K Gaming LLC.
Must be sales minded.
Teach and enforce all existing and new policies and procedures.
Train, develop, and supervise Amenities Attendants, Room Attendants and Facilities Laborers
personnel.
Adhere and enforce dress code, be aware of first impressions from guest point of view.
Receives, investigates, and responds timely to complaints from guests and employees.
Registers guests and assigns reserved locations.
Accommodates special requests whenever possible.
Presents options and alternatives to guests and helps in making choices.
Assists in pre-registration and blocking of RV spaces and cabins for reservations.
Helps guests complete registration forms and assign RV spaces and cabins.
Determines a guests reservation status and identify how long the guest will stay.
Verifies the guests method of payment and follows established credit-checking
procedures.
Places guest and location information in the appropriate Amenities building racks and
communicates this information to the appropriate Amenities personnel.
Works closely with the Room Attendants in keeping room status reports up to date and coordinates
requests for maintenance and repair work.
Knows RV spaces, cabin locations, types of RV space, cabins available and rates.
Understands RV spaces, cabin status and RV spaces and cabin status tracking.
Knows how to check and communicate availability of RV spaces and cabin types and rate
classes.
Revised 12.02.2022 Updated: 10/16/2024 Page 2 of 3
Uses suggestive selling to sell RV spaces, cabins and to promote other services of the
resort.
Knows the location and types of available RV spaces and cabins as well as the activities and
services of the property.
Ability to process and monitor advance deposits.
Processes reservations received from all venues including telephone, fax, e-mail, and travel
agents.
Understands and can process group block/cabin list reservations.
Thoroughly understands and adheres to proper credit, check, cash payment, and cash handling
policies and procedures.
Processes guest check-outs.
Processes cancellations and modifications promptly.
Understands resort policy on guaranteed reservations and no-show charges.
Coordinates RV spaces, cabin status updates with the Room Attendants by notifying them of
check-outs, late check-outs, early check-ins, special requests, and part day RV spaces, cabins.
Knows how to use Amenities building equipment and programs.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures for guests and resort.
Reports any unusual occurrences or requests to the Hotel Manager or Security.
Always wear appropriate uniform as prescribed by company policy and maintain personal
cleanliness.
Maintain a teamwork effort.
Periodic cleaning projects.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Amenities Attendants
Amenities Laundry Attendant
Amenities Room Attendants
EDUCATION and/or EXPERIENCE
High School diploma or equivalent required.
Must have one (1) year of supervising two (2) or more employees.
Computer experience.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Problem solving and decision making.
Skill in observing situations and decision making.
Skill in dealing courteously with the public.
Previous cash handling experience required.
Knows all safety and emergency procedures and is aware of accident prevention policies.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
This position may require some physical activity.
Able to stand extensive periods.
Bending, stretching, and kneeling for long periods of time.
Understands that business demands may make it necessary to schedule employees from
their accustomed shift to other shifts.
Revised 12.02.2022 Updated: 10/16/2024 Page 3 of 3
Ability to work flexible hours/shifts including evenings, weekends and holidays
required.
CERTIFICATES/LICENSES & REGULATIONS
Required to watch Customer Service video annually.
Required to watch Sexual Harassment video every 2 years.
Cash handling training required.
POS training required.
Visual 1 training required.
Must complete the Supervisor Basics and Fundamentals, Supervising Others, and Conflict
Management training modules offered by the HR department within 30 days of hire date.
Must possess valid Montana drivers license and insurable under company insurance
policy.
This individual will be required to successfully pass a pre-employment drug test and as a
condition of employment will be subject to random drug testing.
It is always the responsibility of the employee to always have all documents current and
valid.
I certify that I have read this job description and understand each one of the requirements for
this position, including the physical requirements. By signing this document, I certify that I meet
all the physical requirements for this job without limitation.
