Supervisory Responsibilities:
None.

Duties/Responsibilities:
• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concession areas.
• Assists guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Provides and checks wristbands for group and picnic areas.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Ability to clean seats before each event and as needed.
• In case of emergency, notify and direct guests to appropriate exit.
• Performs other related duties as assigned.

Required Skills/Abilities:
• Excellent communication and interpersonal skills.
• Excellent customer service skills with ability to resolve minor disagreements.
• Ability to learn venue layout and operating guidelines.

Education and Experience:
• Must successfully complete provided on-the-job training.
• Customer service experience preferred.

Physical Requirements:
• Prolonged periods of standing and walking.
• Must be able to frequently walk up and down the stairs.
• Must be able to lift 25 pounds at a time.
• Must be able to work all weather conditions including; cold, wind, rain and heat.

The Sacramento River Cats are an equal opportunity employer. The Sacramento River Cats does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Experience

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