Relief Staff for Shelter

Safe Avenues Is an Equal Opportunity Employer and Equal Opportunity Provider
The wage for this position is $20.00 per hour. Shifts are every other weekend, 3 pm to 11 pm, some holidays and
other shifts as needed.

To apply, please submit your letter of interest, resume, and job application online at
www.willmarshelter.com/careers. Applications can be submitted by email to Jennifer at
jenniferu@willmarshelter.com.

POSITION CLASSIFICATION: Part-Time
SALARY CLASSIFICATION: Non-Exempt
SHIFTS: Weekends, Holidays and other shifts as needed
SUPERVISOR: Crisis Line Supervisor

POSITION PRIMARY PURPOSE:
To provide crisis intervention, information and referral, advocacy support, and excellent customer service in
person and over the phone, while maintaining composure and professionalism. Greet people as they enter
our facility and provide appropriate resources. Answer phones in a timely manner. Create and manage
digital and hard copy filing systems. Monitor the camera and security systems.

QUALIFICATIONS:
High school diploma or GED required. Associates degree preferred. Bilingual preferred. Computer skills are
necessary. Must successfully complete a criminal history background check.

Necessary Knowledge, Skills and Abilities

➢ Working knowledge of direct service programming to victims of domestic and sexual violence.
➢ Demonstrated ability to express ideas clearly and concisely.
➢ Strong organizational and time management skills
➢ Skilled in managing crisis situations, communication of difficult topics and to maintain composure.
➢ Ability to relate to and accept the population served

RESPONSIBILITIES:

A. Advocates will provide assistance in meeting the self-defined needs of victims of domestic and sexual

violence.

Tasks:

1) Answer the crisis phone line and triage client needs.

2) Help ensure access to 24 hour crisis services for victims.

3) Assist victims in planning for their safety and the safety of their children.

4) Assist in maintaining provisions for safe emergency shelter for victims.

5) Provide information about the dynamics of domestic and sexual violence and available

resources and provide referrals that foster self-sufficiency.

6) Coordinate with other agencies to enhance safety for victims and accountability for those who

have perpetrated the violence.

7) Provide information to victims about legal options available to them and assist in completing

and filing protective orders.

8) As appropriate, promote and assist in reporting to law enforcement

9) When appropriate, promote evidentiary exams and support victims through hospital assessment

and collection of evidence.

B. The Advocate will assist in completion of grant goals for the program.

Tasks:

1) Work with staff to collect and report documentation of service statistics

2) Maintain a filing system to keep track of client files, intakes, coding sheets, etc.

C. The Advocate will be an active participant of the Safe Avenues Team.

Tasks:

1) Attend all required trainings.

2) Attend and participate in Safe Avenues staff meetings and case consultation meetings.

3) Attend trainings that maintain skills and promote methods of providing quality services to

victims of domestic and sexual violence.

4) Follow all policies and procedures of Safe Avenues.

5) Provide support in accomplishing program goals.

6) Positively interact with individuals, organizations, and system partners to further develop

cooperative and collaborative efforts in responding to client needs

7) Represent programs, employees, and administrative direction positively.

8) Actively seek out supervisor when assistance is needed.

9) When exercising duties, consciously consider the welfare of clientele and program.

10) Take responsibility for assigned duties and show initiative in seeking additional duties.

11) Complete other duties as assigned by Executive Director.