Director of Audio-Visual Technology and Events

Job Title: Director of Audio-Visual Technology and Events - Event Productions

SNA Event Productions is now hiring an experienced Director of Audio-Visual Technology and Events to oversee the operations of events while delivering exceptional customer service to our hotel partners!

ABOUT SNA Event Productions:

If you are prepared to launch a career that you will love, then SNA Event Productions is the place to be. Many companies do what we do, but no one else does it like we do because for us, it's personal. We've grown from a two-man start-up to one of the country's most trusted providers. We've re-imagined, revolutionized, and yet simplified every aspect of what was formerly known as AV by providing elegant and awe-automatic solutions in a singular eco-system of creativity and network horsepower as a total solution and all-inclusive. SNA Event Productions is an outstanding, privately owned company that holds a great deal of opportunity for professionals looking to get in with a company just starting to take off. We are convinced that a better method, which is driven by its unique collection of its people, can stand for something greater than this industry has ever seen before. If you agree, then please contact us. This will be the most fulfilling work experience that you'll ever have.

Perks and Benefits:

• Exciting work with a collaborative and dynamic team
• Health, Dental, Life, Short Term, and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• 401K with company matching
• Client Type: Hospitality and Technical Industry

Job Type: On-site / Full Time

Work Location: Berkeley – San Francisco area

Job Overview:

Responsible for overall operations management, revenue, and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as the primary liaison with property to handle any issues and to manage the hotel contract.

Responsibilities and Duties:

• Direct day-to-day floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately.
• Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.
• Manager onsite inventory according to company standards.
• Maintain and cultivate positive public relations with the Hotel account.
• Maintain positive employee relations.
• Effectively utilize the company's business software.
• Ensure that billing is reviewed and approved by clients.
• Maintaining a high level of professional appearance, demeanor, ethics, and image of self and the company.
• Supervise security, inventory control, transportation, and maintenance of equipment. Ensure all employees are properly trained in all areas.
• Provide a 90-day revenue forecast and show P&L statements.

Customer Service:

• Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring SNA Event Production locations, and all vendors.
• Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.

People Development & Training:

• Promotes and reinforces a positive working environment centered on SNA Event Productions core values.
• Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members.
• Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
• Lead by example in portraying a polished, professiona