Front of House Associate

Saint Joseph’s College of Maine is hiring for the full-time position of Front of House Associate in Pearson’s Café!

The Front of House Associate supports Pearson’s Café by adhering to the highest level of quality, customer service and cleanliness throughout the café, and assisting with catered events scheduled at various venues on campus.

• Delivering strong customer service and adhere to Pearson’s philosophy, culture and commitment to quality food, products and exemplary service;
• Representing the College in a courteous, efficient, and friendly manner in all customer, client, student and employee interactions;
• Being attentive to details with the customer and client perspective in mind;
• Ensuring that the various serveries are prepared 15 minutes prior to each meal period to allow time to review and make adjustments if necessary;
• Following the proper product fill procedure for optimal appearance;
• Ensuring the dining room is clean, including the tables and floors, and is welcoming to students, employees, and guests, and that all service areas are kept clean to support a positive experience;
• Supporting the meal service by using time management skills to ensure utensils, plates, glasses, etc, are plentiful for guests without sacrificing cleanliness;
• Supporting the meal service by keeping deli items and desserts stocked;
• Ensuring that operating procedures are followed and executed appropriately and timely (including after peak rush times) by following the checklists;
• Adhering to cash policies and procedures; which includes reconciling cash when necessary;
• Adhering to proper uniform standards (appearance on the job);
• Reporting any safety hazard, service issue or guest complaint to the Dining Room Manager.

• Working collaboratively with the Agritourism Events staff to ensure the highest level of quality and service throughout the event;
• Ensuring events are properly staged 15 minutes prior to start and include proper serving items (i.e tongs, salt and pepper, and smallwares);
• Listening to special requests and filling the request as needed.

• High School diploma or GED equivalent is required
• Minimum two years’ experience in related field or position
• ServSafe certified equivalent certificate in proper sanitation procedures and safe food handling, must provide valid certification with 120 days

• Possess general hospitality knowledge and interest in sustainability and sustainable food practices
• Ability to interact with all levels of guests, college students, faculty, staff and senior management
• Promotes and practices the values of the College and the Sisters of Mercy
• Must demonstrate teamwork skills and have a willingness to help others
• Possess a positive attitude to foster a cohesive working environment
• Must be able to use a POS System (cash register) and troubleshoot they system should the need arise
• Ability to work on their feet for extended periods of time
• A professional presence is required at all times
• Ability to manage and prioritize multiple requests in a fast pace environment
• Possess a keen eye for detail and consistency
• Demonstrated ability to provide high levels of customer satisfaction through anticipation of needs, effective problem solving, and overall positive attitude
• Detail oriented, to include impeccable cleanliness of work area
• Demonstrated organization and time management skills, including the ability to effectively prioritize tasks
• Ability to be trained to safely use and operate general kitchen equipment
• Having a passion for food and customer service
• Knowledge of food service including formal and informal catering events
• Ability to read and comprehend elaborate instructions, correspondence, and memos written
• General knowledge of Google Platform and Microsoft Office
• Ability to maintain confidentiality and discretion
• Tolerates work related stress effectively and maintains self-control/professionalism

About Saint Joseph’s College of Maine

Applicants must be willing to support the mission and core values of Saint Joseph’s College of Maine.

Founded in 1912 by the Sisters of Mercy, Saint Joseph's College is Maine's only Catholic college. We offer to our 2000 on-campus and online students a unique mix of undergraduate, graduate, and non-degree programs with a strong liberal arts foundation. Our beautiful 474-acre Sebago Lake campus in Standish, Maine is located 30 minutes northwest of Portland, ME, and 2 hours North of Boston, MA. Fielding 21 intercollegiate varsity teams, the College also boasts a competitive Division III athletics program.

Additionally, the College provides certificates and undergraduate and advanced degrees for thousands more working adults who reside throughout the United States and in more than 20 other countries through an online learning program. Learn more at www.sjcme.edu.

Saint Joseph's is nationally recognized for its successful integration of community service in its classroom learning and its sustainability performance. In 2015, the College was selected by the Carnegie Foundation for the Advancement of Teaching to receive its Community Engagement Classification, highlighting the College’s focus on community service throughout its mission and daily interactions on campus and within local, regional, and global communities.

In 2022, the College earned STARS Gold rating from the Association for the Advancement of Sustainability in Higher Education (AASHE) in recognition of its campus-wide sustainability achievements. This program is the most widely recognized in the world for reporting comprehensive information related to a college’s sustainability accomplishments.

Saint Joseph’s College of Maine embraces justice, equity, diversity, and inclusion as important cornerstones for academic excellence, student success, institutional and community resilience, and as vital expressions of our Catholic identity, Mercy Charism, and Core Values. We commit ourselves to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world.

Recognizing the dignity of all persons, we seek to address instances of injustice both within and outside our College community from a stance of informed advocacy. In this way we fulfill our core value of community, which calls on us to demonstrate a spirit of connectedness with one another through expressions of hospitality, courtesy, inclusivity, and collaboration. Saint Joseph's College is the community that grows community, preparing whole people to a whole world. Learn more here.

Review of applications will begin immediately. Please complete our online application by clicking on Apply Now. Include your resume and cover letter, and read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check.

Saint Joseph’s College is an EEO employer and applications from members of underrepresented groups are encouraged to apply. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers’ compensation claim, genetic information, protected veteran status, or any other status protected by applicable law.

Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.

Mission Statement

Saint Joseph's College of Maine, sponsored by the Sisters of Mercy and animated by the vision of Catherine McAuley, is a Catholic college in the liberal arts tradition distinguished by its welcoming community. We foster an on-going dialogue between faith and reason so as to prepare our learners to live meaningful lives that improve the world around them.

Vision Statement

In fulfillment of its mission, Saint Joseph's College of Maine will be a diverse, inclusive, and collaborative community that forms individuals who practice humility, justice, and compassion, as Jesus did, in solidarity with the marginalized.