Enterprise Account Manager

Job Summary:

The Enterprise Account Manager will be responsible for managing and expanding relationships with our largest, most strategic healthcare clients. This role involves understanding our clients' unique needs, ensuring that our products and services are aligned with their goals, and delivering exceptional customer satisfaction. The ideal candidate will have a deep understanding of healthcare technology, particularly EHR and RCM systems, and a proven track record in managing enterprise-level client accounts.

Job Responsibilities:

Client Relationship Management:

· Serve as the primary point of contact for a portfolio of enterprise clients.

· Build and maintain strong, long-lasting relationships with key stakeholders at the client.

· Provide ongoing support and guidance to ensure clients fully utilize our EHR and RCM solutions.

Strategic Account Growth:

· Develop and implement strategies for account expansion, ensuring client satisfaction and identifying new opportunities for upselling and cross-selling additional services or modules.

· Collaborate with sales and product teams to tailor solutions to meet the evolving needs of each client.

· Oversee the renewal process for existing contracts, ensuring client retention and satisfaction.

Consultative Sales Approach:

· Understand the client’s business needs and challenges and advise them on how to best leverage our EHR and RCM solutions to improve their operations and revenue cycle.

· Identify opportunities to enhance the customer experience and improve operational efficiencies using our platform.

Performance Tracking and Reporting:

· Regularly monitor and report on client satisfaction and the health of accounts, ensuring any potential issues are proactively addressed.

· Use CRM tools to track account activity, communicate with internal teams, and report on KPIs, renewals, and growth targets.

Collaboration:

· Work closely with internal teams such as Sales, Customer Success, MSO, and Technical Support to ensure the alignment of goals and provide the highest level of client satisfaction.

· Provide feedback on client needs and work collaboratively to enhance service offerings.

Education Necessary for Position:

• Bachelor’s degree in Healthcare Administration, Business, or related field. A master's degree is a plus.

Experience & Skills Necessary for Position:

• 5 years of experience in Account Management, Sales, or Customer Success, preferably in the healthcare technology or SaaS (Software as a Service) sector.

· Proven success in managing enterprise accounts with demonstrated ability to grow and retain strategic clients.

· In-depth knowledge of Electronic Health Records (EHR) systems and Revenue Cycle Management (RCM) processes.

· Strong interpersonal skills with the ability to build relationships with C-suite executives and key stakeholders.

· Excellent communication skills (both written and verbal) and presentation skills.

· Highly organized with the ability to manage multiple accounts and projects simultaneously.

· Strong problem-solving abilities and a customer-first mentality.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $80,000 - $100,000