What are the responsibilities and job description for the Business Office Associate position at Sakakawea Medical Center?
Business Office Associate
Part-time (32 hours/week). Weekday shifts.
The Business Office Associate will be responsible for duties associated with office support tasks. This position will serve as relief and backup support for the patient services associates at the main and ER reception desks and medical records support.
Must maintain the confidentiality of all patient, resident, and facility information at all times, both while on and off duty.
Maintains confidentiality of all information and company documents. Speaks clearly and concisely. Must have excellent interpersonal and written communication skills. Able to read and interpret written information. Responds promptly and in a professional manner to all requests and/or questions. Must be a self-starter with the ability to work independently and as part of a team. Good decision-making, analytical, and problem-solving skills are required as well as high attention to detail. Ability to adhere to deadlines, performance standards, and quality measures. Computer proficiency with Word, Excel, Outlook, and the use of data management systems is necessary. High school diploma or general education degree (GED).
Essential Functions, Roles, and Responsibilities
- Front receptionist support and backup coverage. Will be responsible for filling in for the front receptionist (main reception desk and ER) when needed. This includes coverage for breaks, time off, sick calls, or open shifts.
- Performs receptionist functions at the front desk and ER desk of the hospital to include:
- Greets all persons entering the hospital and directs them to the appropriate area, office, or person.
- Answers telephone appropriately, and messages are routed to appropriate personnel.
- Performs admission procedures for all patients according to established guidelines.
- Responsible for gathering correct patient information at the time the patient is admitted to the hospital.
- Responsible for typing all patient information into the computer system.
- Responsible for collection of copayments according to established guidelines.
- Performs receptionist functions at the front desk and ER desk of the hospital to include:
- Medical Records support coverage.
- Must demonstrate a complete understanding of the release of information process, including guidelines in department policies and procedures, HIPAA policies and procedures, and other regulatory documents regarding the release of protected health information.
- Handle all requests and inquiries for patient information, dispersing the information with accountability to all regulatory entities and according to the department and HIPAA policies and procedures.
- Document scanning, filing, and other duties as needed.
- Other office support duties as assigned.
- Scanning of miscellaneous documents.
- Back-up for billing questions.
- Entering data into spreadsheets.
Compensation and Benefits
Competitive starting wage, with credit for experience. Benefits include health, dental, vision, and life insurance; paid time off (PTO); paid holidays; extended sick leave; 401(k) with match; discount policy; flexible spending; and more!