GTFPM - Group Tour and Family Programs Manager

Position Summary:

Reporting to the Director of Education, the Group Tour and Family Programs Manager oversees Museum Experience and Education (MEE) department administration, reporting, and scheduling education programs and conceives, implements, and evaluates designated programs.

This position manages and maintains MEE department schedules for Museum educators; works closely with Museum volunteers, other departments, and contractors to synchronize programs and events; manages program budgets, evaluations; and provides administrative support to the MEE department.

The position is based in San José, California, with staff following a hybrid schedule of at least three days per week on-site, after a minimum one-month, full-time, on-site onboarding period, which may be extended as needed.

The role maintains a visible community presence and regularly participates in community events, including evenings and weekends.

Duties and Responsibilities

• Manage and promote group tours and family engagement initiatives to further SJMA mission to nurture empathy and connection by engaging communities with socially relevant contemporary art.
• Serve as primary MEE Department support for SharePoint and Altru to facilitate interdepartmental communication.
• Manage quarterly Art Lab Journal, and collaborate with the director of museum experience and education to provide family-oriented interpretive activities for the Koret Art Learning Lab.
• Support and contribute to staff training and the development of educational materials, projects, and touring strategies for group Museum visits.
• Serve as the primary Museum contact and scheduler for group tours and related programs.
• Communicate with visiting groups about tour program expectations and needs and relay that information to Museum educators.
• Welcome all visiting groups and conduct Museum tours as needed.
• Manage details of group visits and programs with key staff across multiple departments.
• Generate monthly group tour calendar and distribute schedules to key staff across departments.
• Manage invoicing, payments, evaluation, and reporting for group visits.
• Collaborate with director of museum experience and education and MEE department staff to conceive, plan, implement, market, and evaluate studio art workshops and community-based public programs on- and offsite. Tasks include: act as primary project manager for these programs; schedule Museum educators; negotiate terms of service and contracts; order/manage materials; and arrange all logistical aspects of the programs.
• Work closely with the manager of special projects and community partnerships to facilitate on- and off-site collaborations with local institutions for Community Day and other designated programs. Incorporate performances from community-based youth organizations into the programming.
• Implement qualitative and quantitative evaluation of programs for assessment and reporting needs.
• Support coordination of Art Camps.
• Provide support for Museum volunteers on an as-needed basis.
• Coordinate and participate in new MEE Department initiatives.

Qualifications

• Bachelor of Arts (M.A. desirable) in Art, Art History, Education, Museum Studies, or related field, plus 2 years related experience in museum and/or art education, or equivalent combination of education and experience.
• Basic understanding or demonstrated interest in developmental stages for K-12; local and national art education standards; application of learning theories to art museum education
• Excellent organizational and communication skills, including the ability to create schedules, handle extensive phone calls, and maintain accurate records
• Experience in project management, creating schedules, and coordinating staff
• Demonstrated commitment to customer service and team work environment
• Sales and marketing skills, a plus
• Bilingual in Spanish and/or Vietnamese, a plus
• Ability to work weekends and evenings

Abilities

• To perform this job successfully, an individual must have familiarity with Microsoft Office, FileMaker Pro, Altru, and Adobe CS Software
• Ability to read and write, to interact with students, teachers, children, adults, patrons, and ability to communicate clearly both verbally and written with all levels of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work with discretion and diplomacy; excellent time-management skills; organized and detail-oriented. Can be depended upon to report consistently to work at scheduled time and is seldom absent from work. Notifies supervisor with appropriate notice when absent. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

About Us:

The San José Museum of Art (SJMA) is a contemporary art museum dedicated to inclusivity, new thinking, and visionary ideas. Founded in 1969 by artists and community leaders, its dynamic exhibitions, collection, and programs resonate with defining characteristics of San José and Silicon Valley–from its rich diversity to its hallmark innovative ethos. The Museum offers lifelong learning for school children and their educators, multigenerational families, creative adults, university students and faculty, and community groups. SJMA is committed to being a borderless museum, essential to creative life throughout the diverse communities of San José and beyond: https://sjmusart.org/about

SJMA has been awarded re-accreditation by the American Association of Museums (AAM), a recognition given to just 1,106 of the nation’s 33,000 museums and SJMA is one of only 78 museums accredited in California. With its mix of self-assessment, peer review, and public recognition, AAM Accreditation ensures the integrity and accessibility of museum collections, reinforces the education and public service roles of museums, and requires good governance practices and ethical behavior. SJMA has been awarded Charity Navigator Four Stars and Guidestar Platinum Transparency, noting the highest non-profit distinctions exceeding or meeting best practices and industry standards.

Located near the Plaza de César Chavez in downtown San José, the Museum serves 100,000 people a year, including 30,000 school children, and is the largest provider of arts education in Santa Clara County.

SJMA conducts pre-employment, post-offer background checks in accordance with state and federal law.

SJMA offers a competitive benefits plan including medical, dental, vision and paid sick and vacation time. The Museum also offers a generous retirement program.

As SJMA operates in a City of San Jose-owned building, applicants must comply with the City’s COVID-19 vaccine mandate.

SJMA is actively seeking individuals from diverse backgrounds. We deeply appreciate cultural, racial, and ethnic diversity, as well as different gender expressions and abilities. We encourage BIPOC, LGBTQ , bilingual or multilingual candidates, and individuals with disabilities to apply. As an equal opportunity employer, we at SJMA highly esteem the diversity of individuals and the multitude of ideas, perspectives, insights, and values they contribute to our workplace.

SJMA's hiring policy requires all candidates to be at least 18 years of age. Due to the high volume of interest, regrettably, we cannot respond to individual applicants. If you are selected as a potential candidate, SJMA will contact you to schedule an interview. No phone calls, please.

Salary Range: $28.00 - $31.00 per hour