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SANDIA LABORATORY FEDERAL CREDIT UNION
Farmington, NM | Full Time
$65k-99k (estimate)
2 Months Ago
Branch Supervisor
$65k-99k (estimate)
Full Time | Banking 2 Months Ago
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SANDIA LABORATORY FEDERAL CREDIT UNION is Hiring a Branch Supervisor Near Farmington, NM

Description

Supervises branch member service and teller departments. Creates a productive, rewarding, team and service- oriented work environment that provides for the development of employees, while meeting all established goals and metrics of the Credit Union. Emulates and promotes the Credit Union’s core values at all times.

Job Duties:

  • Hire, develop and lead the teller and member service staff to effectively utilize service and sales skills in order to enhance member service and loyalty and achieve branch and department goals.
  • Ensure employees have the proper tools and resources to successfully perform the requirements of their job.
  • Plan and schedule staff effectively to achieve quality service goals and staff development plans.
  • Promote a safe, secure and functional environment for Credit Union members and employees.
  • Develop and maintain strong relationships with all SLFCU stakeholders, exhibiting the Credit Union’s core values to enhance membership growth and loyalty.
  • Ensure availability, security and privacy of cash and negotiable items to provide member service and protect Credit Union assets.
  • Ensure that member and Credit Union information is treated with the utmost confidentiality and security to support the Credit Union’s core purpose of being “our members’ trusted partner”.
  • Uphold the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures.
  • Report unusual or suspicious activity in writing to the Legal and Compliance Department.
  • Recommend and implement department improvements for efficiency, branch consistency, and cost effectiveness.
  • Manage branch-related risks, making sound decisions in a manner that provides for maximum service value to members and minimal risk to the Credit Union.
  • Provide training and ensure adherence to internal controls, procedures and security guidelines to minimize risk to the Credit Union and its employees.
  • Assist with management of the overall member service and sales process within the branch by:
  • Providing service and sales coaching and feedback to employees
  • Actively listening to and assessing the needs of the member, explaining the features and benefits of targeted products and services, and offering targeted solutions to meet the member’s needs
  • Plan and contribute to the budget process, recommend staff and department additions and focus on maintaining department expenses within the approved budget limits.
  • Complete annual BSA and OFAC training.

Requirements

Experience and Knowledge:

  • Minimum three years’ experience in a new accounts or teller area of a financial institution.
  • Minimum two years supervisory or team lead experience.
  • Thorough knowledge of Credit Union products and services, features, and benefits.
  • Highly proficient in the use of personal computer applications (i.e. Windows and MS Office) and in house software; demonstrates ability to learn new software.

Education:

  • Minimum high school diploma or GED equivalent.

Interpersonal Skills:

  • Provides superior service to external and internal members. Able to handle difficult situations and persons in a positive and professional manner. Functions effectively within a team environment.
  • Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch with its members.
  • Exhibits appropriate leadership skills and strong service and sales skills. Consistently sets a good example and serves as a positive role model to others.

Communication:

  • Demonstrates excellent oral and written communication skills, with the ability to explain financial concepts, policies and procedures clearly and succinctly.

Other Skills:

  • Able to supervise and train employees, to include organizing, prioritizing and scheduling work assignments.
  • Exhibits high standards in accuracy, adaptability, judgment and initiative.
  • Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and meet deadlines effectively.
  • Able to assist representatives in own department as well as others.
  • Flexible regarding schedule. Able to open and/or close branch and work Saturdays as needed.
  • Possesses exemplary attendance and punctuality record.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$65k-99k (estimate)

POST DATE

01/28/2023

EXPIRATION DATE

05/29/2023

WEBSITE

slfcu.org

HEADQUARTERS

ALBUQUERQUE, NM

SIZE

200 - 500

FOUNDED

1948

CEO

ROBERT CHAVEZ

REVENUE

$50M - $200M

INDUSTRY

Banking

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About SANDIA LABORATORY FEDERAL CREDIT UNION

Sandia Laboratory Federal Credit Union is one of the top-rated credit unions in the country, and was named as the Best-in-State Credit Union for New Mexico by Forbes in 2019 and 2020. Were member-owned and not-for-profit, working for our members best interests. SLFCU is New Mexicos largest credit union by asset size, with locations in Albuquerque, Rio Rancho, Los Lunas, and Edgewood, as well as one branch in Livermore, California. SLFCU can often offer better rates on almost everything from auto and home loans to credit cards. We dont focus on making profits and paying stockholders. Instead, w...e use earnings to lower loan rates, raise savings rates, reduce fees, and provide an unparalleled service experience. Members have access to nearly 30,000 surcharge-free ATMs and 5,000 shared branching locations nationwide, plus online and mobile banking with mobile deposit and free financial education. SLFCU is federally insured by NCUA and is an Equal Housing Lender. SLFCU has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site. Connect with SLFCU: Facebook: Facebook.com/SLFCU Instagram: Instagram.com/SandiaLabCreditUnion Twitter: Twitter.com/SLFCU More
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