Description

Originates, reviews, and evaluates consumer loan applications and makes recommendations; counsels members regarding appropriate financial planning and practices; makes certain that members receive superior quality of service in line with the "close and caring touch" described in SLFCU's mission statement.

Job Duties:

• Interview and process consumer loan requests by web application, and phone. Analyze supporting documentation (e.g. purchase agreements and title policies). Evaluate credit worthiness and utilize credit reports to verify accuracy of the loan application. Input information into the consumer lending origination system.
• Provide a superior member experience by:
• Actively listening to and assessing the needs of the member
• Explaining the features and benefits of targeted products and services
• Offering targeted solutions to meet the member’s needs
• Educate and advise members on such matters as appropriate financial planning, policies and rates. Verify and inspect collateral offered. Calculate loan payments, determine loan to value (LTV) and make loan changes in order to secure a clear lien position. Approve or deny loans up to defined limits.
• Strive to exceed the Credit Union's sales and service goals through the development and maintenance of member relationships. Cross-sell mortgage and commercial products to members when appropriate.
• Process and review loan applications that are initiated through an indirect (third party) partner.
• Through the MVD Now process:
• Collect necessary documents required for vehicle title transfer
• Run MVR to determine the status of the vehicle title
• Send MVD Now package to Loan Services
• Properly document and file loan applications to secure the credit union’s collateral
• Assist the Consumer Loan Manager and Marketing Department with Select Employer Group (SEG) development. Help with on-site visits (including SEG presentations and promotions, seminars, and new hire orientation sessions) in order to foster relationships with members and garner on-site loan application requests
• Participate in SLFCU lending seminars.
• Actively assist in moving applications from all queues, to ensure in the timely processing and funding of loans.

Shift:

Monday - Saturday with a day off in the week

M-F Hours: 7:30am - 5:00pm

Saturday Hours: 8:15am - 2:00pm

Requirements

Experience and Knowledge:

• Minimum one year’ experience originating/underwriting and approving consumer loans.
• Good understanding and knowledge of lending laws and regulations.
• Exhibits ability to compare SLFCU products to products in the marketplace and cross-sell effectively.
• Demonstrates good record recommending loans for approval/denial.
• Prior experience with SLFCU's loan portfolio desired.
• Possesses good understanding of regulations governing lending and financial institutions, as well as SLFCU lending guidelines.
• Thorough knowledge of Credit Union products and services, features, and benefits.
• Solid knowledge of Microsoft Office applications.
• Demonstrates ability to learn and effectively utilize in house programs and third party lending software such as MVD Now.

Education:

• Bachelor's degree in business or related field and/or relevant courses in real estate desired.

Interpersonal Skills:

• Possesses exceptional interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members.
• Able to formulate creative solutions that strengthen the Credit Union's relationship with members and business partners.

Communication:

• Demonstrates strong verbal/written communication and presentation skills; able to communicate lending-related topics clearly and succinctly toothers.

Other Skills:

• Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies.
• Constantly strives to maintain product knowledge through continued education and research. Able to attend schools, seminars or other types of training to further expand and enhance knowledge base.
• Possesses strong business judgment. Able to analyze member issues/suggestions, loan files and interpret credit information.