Description

Overview

Responsible for the administration, support and maintenance of all enterprise-wide network basedsystems. This includes on-premise equipment, cloud hosted services, and any network related systems. Performs a variety of duties in supporting information systems and technology support to SLFCU departments. Ensures all network based systems are configured in compliance with all applicable policies. Twenty-four hour availability required, when needed. Coordinates network infrastructure changes, expansions, upgrades, and troubleshooting. Maintains operating stability and efficiency and ensures the security of network infrastructure. Monitors, documents, tests and updates relevant policies, procedures, hardware performance issues, security and planned system changes. Provides technical guidance and second level support and training for help desk issues pertaining to network changes, network projects, and other related technology questions. 

Job Duties

• Support and manage network-based systems. Troubleshoot, remediate, and document system hardware, software and communication problems. 
• Coordinate systems changes, expansions, and upgrades. 
• Responsibility over network infrastructure process and project oversight and ownership. 
• Administer network-level security procedures. Function as technical liaison for network detection and monitoring systems. 
• Perform network administration functions for the interoperating LAN/WAN, including the maintenance of network functionality. 
• Function as technical liaison for Internet Service Provider (ISP) issues to troubleshoot DNS, certificate and internet service issues. 
• Function as technical contact for both external and internal point to point data circuits. Manage in-house wiring. Monitor and document circuit locations and detail. Troubleshoot network issues 24/7 for SLFCU and affiliated vendors. Function as technical contact for microwave data circuits. Configure and manage data capacity for both data and voice network traffic. 
• Support other teams in day-to-day server and second level workstation operations by ensuring network stability 
•  Manage and monitor proper licensing for all network systems.
• Track and update software and service maintenance renewals. 
• Research and recommend solutions to technology needs compatible with the Credit Union’s technology architecture, infrastructure, and resource constraints. 
• Interface with the accounting department to tag, track and dispose of network assets. 
• Install, configure, deploy, and test network- related packages. 
• Provide support and assistance to SLFCU users and help desk team to troubleshoot and document technical-related issues. 
• Perform risk analysis. Interface with internal and external auditors and security consultants on an ongoing basis to measure, test and provide resolution on all network- related vulnerabilities. 
• Perform other network expertise- related duties as assigned by management.
• Provide guidance and mentoring to other team members. 
• Provide subject matter expert support and establish partnerships with SLFCU vendors. 
• Able to remain agile and shift between projects, as required. 

Requirements

Experience and Knowledge: 

•  Minimum five years’ experience as a network administrator/engineer, including hardware, IOS, and all TCP/IP industry standards.

Demonstrated knowledge and experience with the following: 

• Network system architectures surrounding the CISCO platforms
• Network software and hardware installations and upgrades 
• Network architectures, topologies, and protocols o Principles, practices and methods of network administration and maintenance, including configuration, operation of network systems, security, performance tuning and techniques for layout and design o Internet/Intranet technologies and design concepts and techniques 
• Thorough understanding of security practices, firewall, switching, and router configurations o Connectivity testing and network analysis and troubleshooting 
• Knowledge of HTML and web server configuration desired. 
• Basic knowledge of Credit Union products and services, features, and benefits. 

Education: 

• Bachelor’s degree in relevant field or equivalent experience. 
• Minimum five years computer related experience or equivalent experience. 
• Certified in a Network Administration related field required (CompTIA Network , CCNA,CCNP, etc.) 

Interpersonal Skills: 

• Practices accountability to self and others. Honest and transparent while also demonstrating respect. 
• Accepts responsibility and learns from mistakes. 
• Functions well within departmental and cross-functional teams. Able to work proactively with team members in developing and achieving a common goal. 
• Demonstrates humility and respect for peers. Open-minded when receiving and giving feedback. Willing to share knowledge with team members. 
• Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch with its members. • Consistently sets a good example and serves as a positive role model to others. 

Communication:

• Productively and professionally communicates over text (email, IM, etc.). 
• Clarifies expectations from peers and management. 
• Comfortable leading team discussions and meetings. 
• Able to explain highly technical concepts, policies, and procedures clearly and succinctly to others. 
• Able to train others effectively. 

Environmental Conditions

 The working conditions of this position are representative of those an employee encounters in a normal office environment.