What are the responsibilities and job description for the Member Service Representative- Albuquerque position at Santa Fe Federal Credit Union?
The main responsibility of our member service representatives is to ensure an accurate and positive member experience. This position is to be located at our Albuquerque branch on 7101 Jefferson St. NE Albuquerque, NM. The expected schedule of this position is Monday through Friday, 9:00 am - 6:00 pm.
DUTIES AND RESPONSIBILITIES:
Open and close member accounts
Maintain member service standards
Greet and welcome members
Perform as paying and receiving teller in lobby
Answer telephones
Provide a positive experience for both members and co-workers
Respond to member inquiries and concerns
Identify and process dormant accounts
Complete clerical tasks such as filing, photocopying, faxing, organizing
Maintain and balance cash drawer daily
QUALIFICATIONS:
High school diploma or equivalent
Energetic and self-motivated
Ability to work well in a team environment
Strong written and verbal communication skills
Accuracy and Quality
Must be dependable
Excellent member service skills
Proficient with technology
Willing to learn and expand knowledge base to beyond job description
Santa Fe FCU is an Equal Opportunity Employer. We offer competitive benefits and compensation.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Cash handling: 1 year (Preferred)
Work Location: In person
Salary : $15