Sales & Catering Manager

We are seeking an experienced Hotel Sales and Catering Manager to engage in sales initiatives and catering services for The Troubadour Hotel New Orleans. The ideal candidate will be responsible for generating revenue through sales strategies, managing client relationships, and coordinating catering events. The individual should possess strong sales & relationship building skills, a knack for negotiation, and an understanding of the hospitality industry.

Responsibilities

• Achieve Sales and Revenue Goals: Develop and implement sales strategies to achieve revenue goals for the hotel's small group and catering services. Effectively meet assigned sales and revenue targets, along with the required solicitation call goals.
• Proactive Sales and Client Engagement: Conduct proactive solicitation calls, sales tours, and client entertainment activities as applicable to the property.
• Event Coordination and Documentation: Collaborate with various departments (e.g., kitchen, banquet, housekeeping) to ensure seamless event planning and execution. Ensure timely generation of the Daily Event List, Banquet Event Orders/Guarantee Sheets, and the Ten-Day Event Schedule, ensuring all information is accurate.
• Market Trend Monitoring: Monitor and assess trends within the designated market segment, adjusting strategies as needed to maximize opportunities.
• Digital Marketing & Social Media: Collaborate with the digital marketing & social media resources to create promotional materials and campaigns to attract new clients.
• Account Relationship Growth: Foster and strengthen relationships with assigned accounts and /or segments depending on the property’s focus.
• Sales Call Management: Produce a weekly sales call schedule to track timely follow-up on tentative business, maintain existing accounts, and develop new business opportunities. This will be done in alignment with priorities set by the DOSM, General Manager, and/or company personnel.
• Reporting and Systems Compliance: Complete all departmental reports and system updates promptly and accurately.
• Clear Communication: Present ideas, expectations, and information in a clear and organized manner, ensuring effective communication both internally and externally.
• Contract Negotiation: Negotiate contracts with clients while safeguarding the best interests of the property and maintaining strong customer relationships.
• Customer Service Excellence: Approach all guest and employee interactions with attentiveness, friendliness, courtesy, and professionalism.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 3 years of experience in hotel group sales and catering.
• Proven track record of achieving and exceeding sales targets.
• Strong negotiation and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of local market trends and industry best practices.