What are the responsibilities and job description for the Sales Associate position at Schewel Furniture Company Inc?
Reports to: Store Manager
Schewels Home is a family-owned retail furniture company, currently in its fifth generation of ownership. With a steadfast commitment to quality and personalized customer service, we offer a diverse selection of home furnishings to enhance our customers' living spaces. We are seeking a Sales Associate to join our team at Schewel Furniture Company. The ideal candidate is personable, collaborative, and thrives in a fast-paced environment, who provides exceptional customer service and drives sales revenue at Schewels Home. Responsibilities include assisting customers with product selection, providing product knowledge, and ensuring the overall satisfaction of customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Customer Service: Greet customers and provide assistance in a friendly and professional manner. Assist customers with product selection and provide detailed product knowledge. Answer customer inquiries and address any concerns or complaints promptly.
- Sales Generation: Actively engage customers to drive sales and meet monthly sales targets. Recommend additional products or services to enhance the customer's shopping experience. Strictly adhere to the Sales Management Process. Effectively sell Customer Care Options (CCOs) and answer Customer’s questions appropriately on these products.
- Product Knowledge: Stay informed about product features, pricing, and promotions. Attend training sessions to enhance product knowledge and sales techniques. Complete assigned trainings via the Learning Management System (Schewels LMS).
- Merchandising: Ensure the showroom is clean, organized, and visually appealing at all times. Assist with merchandising efforts, including organizing the floor and arranging displays as necessary. Participate in physical inventory when necessary.
- Team Collaboration: Collaborate with team members to achieve sales goals and provide excellent customer service. Communicate effectively with coworkers and management to ensure a positive work environment.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Previous retail sales experience preferred.
- Strong customer service skills with the ability to build rapport with customers.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills for accessing product information.
- Perform additional duties as assigned by the Store Manager.
PHYSICAL REQUIREMENTS:
- Must be able to lift, push, pull, carry, reach, grasp, stoop, and bend as required.
- Regularly required to stand, walk, talk, and hear.
- Must be able to use hands to handle objects and reach with hands and arms.
- Occasionally lift up to 50 pounds and move or lift heavier items with assistance.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required.
- Previous experience in retail sales or customer service preferred.
Manager retains the discretion to add or change duties to the position at any time.
Please apply at SchewelsHome.com
EEO/Drug Free Workplace
