Client Solutions Manager

Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits, training, and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy.

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Position Summary:

We seek a Client Solutions Manager to work within the Client Management team. This individual will be located in our Louisvillle or other Hub Location and will be responsible for setting the strategic direction and ensuring the operational performance of a Client Solutions team. As a key member of the Client Solutions Leadership Team, you will be accountable to build, maintain, and develop a high performing team of analysts tasked with communicating with clients at a plant and corporate level via reports, online deliverables, information gathering, phone interactions, and meeting participation through utilization and expertise in Outlook, Excel, Power Point, and internal databases.

The primary responsibilities, character traits, skills, and requirements are listed below.

Character Requirements:

• Integrity: demonstrates compatibility with Company Values
• Initiative: recognizes and acts on what needs to be done without being asked
• Honesty: transparent in the interactions with direct reports, colleagues, clients, etc.
• Leadership: identifies issues and opportunities and drives progress to bring these to a close, challenges others on moving the client’s energy program forward, all without being asked
• Analytical skill: has the ability to sort through information, spot issues, deduct root causes and drives towards timely resolution. 
• Innovative: daring to disrupt while embracing what is differentSupportive: promoting the successes of your team and nurturing their growth and development
• Thoroughness: pays close attention to detail and produces accurate work in a timely fashion

Position responsibilities:

• As a Client Solutions Manager, your chief responsibilities will be to:
• Coordinate and collaborate with individuals tasked with delivering on client contracted deliverables and related scopes of work
• Support direct reports in their career development, including fair and transparent routine assessments
• Develop training plans to support the review and creation of energy data, reports, budgets, recommendations etc. for quality
• Manage client information on Schneider Electric’s internet platform Resource Advisor with client energy data
• Serve as subject matter expert to the Client Solutions and broader Client Management teams
• Lead collaborative discussions with internal stakeholders to develop sustainable solutions and expectations of service offerings
• Assess, develop, and maintain team workload metrics to proactively ensure optimal staffing levels
• Establish relationships with Client Managers and Directors and serve as a direct contact for escalated issues
• Ensure alignment of team and individual analyst’s requirements within all training and HR systems

What qualifications will make you successful for this role?

• Self-aware leadership that places the direct reports first
• Strong customer service, analytical and organizational skills
• Proficiency in Outlook, Word, Excel
• Strong communication and composition skills aimed at both internal and external clients
• Bachelor’s degree or equivalent experience
• Strong Understanding of Sustainability Advisory Services and Schneider Electric Sustainability Offerings (preferred)
• Project management skills 

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
  
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.