General Manager

Job Description

Job Description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world.. Our General Managers lead our schools and help our students learn music and life skills.

General Managers are eligible to participate in our employee benefit programs, including :

• Medical, Rx, dental, and vision
• Paid time-off, holiday pay
• 401(k) retirement plan with company match

The General Manager runs the show from A(C / DC) to Z(Ztop), creating a safe and cool environment for students to achieve their musical and creative potential. The General Manager is responsible for improving efficiency and increasing location profitability while managing the schools operations.

Roles and Responsibilities :

• Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment
• Provide a top-quality customer service experience, including billing, schedule management, and clear and timely communication
• Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions, to increase visibility, create performance opportunities, and drive business.
• Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school.
• Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals.
• Deliver results through the management of educational and business Key Performance Indicators (KPIs)
• Manage the marketing, sales, and promotions to drive school and student success
• Manage the financial performance of the school including analyzing data,, tracking budgets, controlling labor costs and expenses, and utilizing P&Ls.
• Oversee successful show production and management, and provide students with inspirational performance opportunities
• Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols.

Skill Requirements :

• 3 years work experience in management, , sales, marketing, or customer service-related role
• Excellent customer service skills
• Sales background a plus
• Passion and / or interest in music and the arts. Being a musician is a nice plus!
• Experience reviewing and managing a P&L or budget
• Strong experience recruiting and managing staff
• Excellent communication skills (written and verbal)
• Proven problem-solving skills
• A collaborator who works well across diverse populations
• Strong work ethic, integrity, and leadership skills
• Detail-oriented with strong organizational skills
• Experience and interest in working with children
• Entrepreneurial spirit and drive to grow a small business