Inside Sales Coordinator

Scott Electrokrafts, Inc. is a leading Electronic Contract Manufacturer specializing in Printed Circuit Board Assemblies, Cable and Harness Assemblies, Electromechanical Assemblies, and Control Panels. With over 50 years of industry experience, we pride ourselves on exceptional customer service and high-quality products.

We are seeking a motivated and proactive Inside Sales Support representative to join our growing team. This role involves assisting the sales team, providing excellent customer service, managing communications, and supporting various administrative tasks.

• Customer Service: Provide exceptional customer service by responding to inquiries, addressing customer needs, and ensuring satisfaction.
• Email Communication: Draft, review, and send professional emails to customers, suppliers, and internal teams.
• Order Management: Assist with processing customer orders, tracking shipments, and updating order statuses.
• Data Entry & Reporting: Maintain accurate sales records, update customer databases, and generate sales reports.
• Support Sales Team: Assist in preparing quotes, proposals, and presentations as needed.
• Problem-Solving: Proactively identify potential customer issues and coordinate resolutions with internal teams.
• Continuous Learning: Stay informed about company products and services to provide knowledgeable support.

• Education: High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
• Experience: Previous experience in customer service, sales support, or administrative roles preferred.
• Skills:
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• A proactive attitude with a willingness to learn.