Desktop Support Analyst I

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Program Overview:

The Desktop Support Analyst's role is to support and maintain the credit union’s computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages
• Use remote management tools to assist end users who are working offsite Prepare and configure client systems for install and delivery
• Prepare and configure client systems for install and delivery
• Assist with moving computer equipment
• Perform weekly inventory control for respective stock rooms
  
  

Requirements:

• Bachelors Degree in Computer Science or related field or additional 3 years of relevant experience can be considered in lieu of degree
• 3-5 years of relevant experience
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, printer, and AV systems
• Experience supporting Microsoft Windows operating systems
• Experience with applications such as Microsoft Office & Teams
• Travel between multiple sites around the Raleigh area required and peridolically to other branches across the state
  
  

Desired Experience, Knowledge, Abilities, Skills:

• Hands on hardware troubleshooting experience, including desktop & laptop PCs, printer, and AV systems
• Experience supporting Microsoft Windows operating systems
• Experience with applications such as Microsoft Office & Teams
• Travel between multiple sites around the Raleigh area required and peridolically to other branches across the state
  
  

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.