Job Description
Job Description
Duties & Responsibilities :
Technical Expertise –
- Mechanical aptitude
- 3-5 years alarm security experience preferred
Install and service DMP alarm panels
CCTV experienceAccess Control experienceBasic computer skills including experience withExcel
OutlookService
Perform preventive maintenance inspections and serviceInsure that documentation is properly completed and submittedAssist other technicians as neededRequest and share technical knowledgeEscalate and resolve issues when appropriateRecognize recurring trips to same site for the same issue and report to management
Minimize number of trips to the site to resolve the issueAccess part needed before going if possible
Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.Performs upgrades and additions to systems in order to increase functionality and usability.Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.Coordinates with administration for the purpose of completing projects / work orders efficiently.Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and / or conveying information.Responds to emergency situations during or after hours for the purpose of resolving immediate safety / security concerns.Operations
Maintain and control inventoryList parts accurately and timely on work orders
Keep truck stock by being proactive in replenishingAnticipate parts required to meet or exceed goals.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.Report inventory on truck monthlyCommunicationsRespond to all phone calls from other SCI personnel within four hours
Respond to all emails within 24 hoursRecognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issueTime KeepingAccurate reporting of dispatch, arrival and completion times
Recognize that this data is analyzed and some customers receive reports based on response and resolution
Input and categorize time not spent on work orders accuratelySubmit your time via Remote Tech every week no later than 9 a.m. Saturday.Other
Maintain Security License by adhering to annual continuing education requirementsAbility to pass criminal background check and drug screen testValid Driver’s License and insuranceReport any moving traffic violations or accidents immediatelyEssential job-related skills required :
Maintaining confidentiality of work related information and materials.Effective organization and planning skills.Customer ServiceStrong customer service skills
Effective communication and interpersonal skills, including tact and diplomacy.Ability to perform with bank personnel present and occasionally under pressureGood judgment in what is appropriate to say and doInstruct Bank personnel in use of equipmentProfessional appearance and demeanorSpecial physical or mental skills required :
Ability to multi-task and time management skillsPerform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Ability to understand and follow instructions preciselyAbility to manage high stress situations in a calm manner.Working conditions under which the job is performed :
Loud environment with multiple distractions at any given time.Work is performed within extreme temperature ranges.Powered by JazzHR
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