Senior Payment Card Application Analyst

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods to affordable housing and basic resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking a Senior Payment Card Application Analyst to join our team!

The Senior Payment Card Application Analyst will support the two credit unions in the Self-Help organization. This position is responsible for the technology and automation associated with issuing debit and credit cards, the transaction processing flow and availability, creating card programs, implementing compliance mandates, supporting fraud detection initiatives, and managing card-related projects.

The projects this position is involved with are typically guided by the strategy devised by the credit union management. This position also serves as the internal escalation point for, and works with, the card vendors to resolve card issues.

WHAT You'll DO:

• Coordinate with management, internal subject matter experts, and third-party card vendors to implement new card programs and enhance existing programs. These enhancements are administered in our core platform, Share One New Solution, and with our card processors – Velera/Co-op, FIS, and Fiserv. These programs include both plastic and digital cards.
• Utilizing strong technical writing skills, create technical and user documentation as needed including system requirements and workflows, business requirements, interfaces, system architecture, and end-user procedures.
• Proactively identify opportunities to improve processes/workflows. Work with assigned team members to determine best practices. Make recommendations to management on how to improve current practices and processes to solve business issues.
• Coordinate with third-party card vendors and internal teams such as branch management, marketing, compliance, and accounting to conceive, support, and manage credit and debit card conversions from legacy systems resulting from mergers. Other projects could include implementing instant issuance, migrating to RFID contactless payments, activating new fraud detection technology, and effecting BIN changes.
• Work with credit union management, the VISA, and MasterCard payment networks, and the third-party card processors to understand, implement in the core platform, and ensure compliance with card program changes and compliance mandates.
• Resolve card-related issues escalated from Operations and member support channels.
• Participate in the periodic credit card rate repricing (when rates change and during conversions) and effect rate changes in the core system.
• Provide daily support of the credit union’s core system, with key responsibilities:
  • Ensure scheduled jobs such as ACH, PBF, and CAF process successfully,
  • Create, revise, and run system queries to extract data and reports per established schedule and on-demand as needed.
  • Generate and upload financial files to third-party processing vendors, including with credit reporting bureaus.
• Participate in risk management activities including internal audits by providing discovery documents, and NCUA examinations.
• Provide assistance and/or backup to other applications, when required.
• Author and maintain current system documentation that describes the job procedures supporting the operation.  

WHAT You’ll NEED:

• Bachelor’s degree and 5 years of business analysis experience or equivalent related experience.
• Deep knowledge of all facets of credit and debit card processing, including both plastics and digital spaces.
• Experience working in a credit union or other financial institution and strong knowledge of credit union software applications.
• Strong project management skills in a high-paced, large or multi-location organization, including a methodical and structured approach to projects.
• Working knowledge of IT security and financial institution data processing systems.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to understand complex information and assess business requirements.
• Solid leadership skills and the ability to interface and communicate effectively at all levels.
• In depth technology skills including deep knowledge of business software applications and the ability to quickly learn new applications, use of MS Project, MS Office and Visio.
• A flexible approach to work and ability to adapt to changing business needs.
• Excellent time management skills and the ability to meet deadlines.
• Ability and willingness to travel and work overtime as needed.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! Click the “apply now” button to apply!

Compensation: 

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.