LMS ADMINISTRATOR II

The Learning Management Systems Administrator II is responsible for the administration and day-to-day operation of the learning management system (LMS) to meet organizational needs and support a global audience of over 36,000 users. This role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders.

Responsibilities

This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.

• PRIMARY RESPONSIBILITIES
• Administer the LMS, including system updates, assignments, audits and reporting.
• Resolve technical issues for users, instructors and course developers, including out-of-hours support.
• Determine user properties and permissions for courses and information.
• Create and deliver SCORM packages and upload training content.
• Conduct audits to monitor training and compliance standards.
• Troubleshoot user and course issues on the LMS.
• Monitor the eLearning inbox and respond to requests.
• Research and resolve customer requests and questions.
• Test new courseware and LMS functionalities.
• Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication.
• Ensure accurate record control of Instructor Led Training information.
• Create and maintain SOPs and process documents.
• Perform scheduled and ad hoc audits to ensure data accuracy.
• Assist in the rollout of the LMS to new properties.
• Develop, build and analyze reports on LMS usage and key performance indicators.
• Maintain online learning matrix and user list with accurate version control.
• Maintain data integrity and confidentiality.
• Other duties as assigned.
  
  
  
  

Requirements

Qualifications

Experience, Education, And Certifications

• Bachelor’s degree in computer science, IT, or Learning Technology or equivalent certifications.
• Minimum of three years’ experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries.
• Minimum of three years’ experience providing technical support or equivalent experience.
• Ability to handle complex issues in a dynamic global environment.
  
  
  

Skills

• Strong collaboration and communication skills.
• Technical skills including troubleshooting and understanding of directory, file structures, and systems.
• Attention to detail and ability to explain technical concepts to non-technical audiences.
• Knowledge of eLearning authoring software and SCORM/AICC.
• Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query).
• Experience in report creation using tools like Tableau.
• Ability to work on multiple projects simultaneously and with minimal supervision.
  
  
  

PHYSICAL DEMANDS

• Ability to move through the corporate office (standing, walking, kneeling, bending) for extended periods.
• Ability to sit/stand for extended periods.
• Ability to make repetitive movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity and hand-eye coordination.
• Ability to tolerate exposure to fluorescent lights, heat, cold, and noisy environments.
• Ability to travel via automobile, train, or airplane for long periods.
  
  
  

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