What are the responsibilities and job description for the Network Technician position at Seneca Resources?
One of our top clients is hiring a Network Technician:
Location: Vienna, VA
Shift:
Day shift = 0600am ET to 1800pm ET – 12 hour rotating shift – shifts rotate every two weeks
Night shift = 1800pm ET to 0600am ET - 12 hour rotating shift – shifts rotate every two weeks
Week 1: Sunday, Wednesday, Thursday
Week 2: Monday, Tuesday, Friday, Saturday
OVERVIEW:
Provide 24x7 technical support and monitor company enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.
Responsibilities
• Identify trends and monitor network performance and availability
• Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds
• Respond to alerts and alarms, identifies and corrects problems
• Create and work on tickets in a service management application and monitor ticket queues
• Troubleshoot and escalate incidents and problems
• Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
• Work with others to update and document technical procedures
• Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls
• Perform other related duties as assigned
• May be assigned to other tasks based on need
Qualifications – knowledge, skills, and abilities
• Knowledge and experience of enterprise system, network knowledge and terminology
• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, TCP/IP, SDLC, RS232, BGP
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
• Experience that demonstrates dependability, productivity, and accuracy
• Demonstrated analytical and problem-solving skills
• Effective verbal and written communication skills
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)
Desired
• Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• SDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a cisco environment
• In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues
• Advanced research, analytical, and problem-solving skills
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, and Florida that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
