Senior Helpers is currently seeking a Client Services Manager for our locations in Weld and Larimer County.

As a member of Senior Helpers Client Services team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees. 

The Client Services Manager will have the overall responsibility of managing and developing all client services for Senior Helpers within our territory in Weld and Larimer counties. This includes meeting goals for bringing in new clients, retention of existing clients and managing the growth of hours from current clients. This is a salaried position with a commission structure and the earning potential is unlimited!

Primary Responsibilities (including, but not limited to):

• Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service
• Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members
• Visits all clients on a rolling 90-day to assess the quality of services as well as the client and family satisfaction, modifications to care plans and happiness level. Spends large amount of week in the field re-assessing clients and managing client visits in the hospital, rehabs, facilities, etc.
• Adapts the client care plans as needed
• Takes service inquiry calls and follows up with leads to meet revenue goals
• Performs client assessments and follows through on all DRIP campaign activity
• Coordinates client events with Community Engagement Manager
• Seeks opportunities to retain and increase client hours based upon changing needs in the home using Senior Helpers unique LIFE Profile tool
• Visits clients as directed by the DO
• Responsible for sending out client birthday cards, grief baskets and other activities, as needed
• Evaluate all caregiver hiring and termination decisions, including joint decision making in the process
• Other duties as assigned

Qualifications

• Previous industry experience required
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families
• Ability to quickly build rapport with people of all cultures
• Creative, innovative, and problem solving abilities necessary
• Proactive problem prevention and issue resolution leadership ability
• Minimum of one year experience managing clients
• Ability to visit client homes in the assigned territory
• Bachelor's degree and three years of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.