Case Aide

Job description

Job Title: Case Aide

Function: The Case Aide works closely with the Care Coordinators with their case management activities.

Reports To: Care Coordination Unit Supervisor, Associate Director, Executive Director

Major Duties and Responsibilities:

· Assist in providing information to SSA participants via telephone regarding care needs and resources.

· Aid the Care Coordinators to compile information pertaining to social, personal, financial, or medical history.

· Assist Care Coordinators with preparation of forms for assessments and implementation of services.

· Maintain files/record for Care Coordinators regarding visits of SSA participants. This includes, but not limited to: typing, copying, scanning, using fax machine, filing, making telephone calls, and completing forms.

· Assist Care Coordinators with reviewing paperwork to ensure all areas of record is completed, billing, and routing of paperwork to providers and follow up of those activities.

· Assist Care Coordinators with entering notes into ECCPIS and Critical Event Reporting

· Assist Care Coordinators with 6-month follow up- precheck list

· Assist applicants with completing required Medicaid/SNAP application on ABE website

· Documents in AgingIS, STARS, completing Daily Service Logs (DSLs), as well as other required documentation.

· Other duties as assigned deemed necessary by supervisor to support the Care Coordinators daily activities.

Key Skills Required:

· Bachelor’s Degree required

· Must be organized, mature and professional

· Will represent the agency in the community by following Senior Services Mission Statement and FISH philosophy.

· Excellent oral and written communications skills, customer service skills

· Able to handle multiple issues simultaneously

· Detail oriented – maintain thorough, accurate records

· Good judgment and decision-making, must be able to prioritize important calls, and tasks.

· Level-headed, able to act/interact appropriately in emotional situations.

· Able to deliver uncomfortable information in such a way as to minimize adverse reactions.

· Must be able to maintain confidences and absolute privacy of SSA participant information.

· Must have computer skills

Work Location:

· May be split between two locations

Schedule:

• Monday to Friday 8:00 am – 4:00 pm; 7.50-hour workdays; half hour unpaid lunch
• Full-time position only; Non-exempt
• Volunteering for agency events is desired

Equal Opportunity Employer:

• A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

• No

Salary: Based upon experience, degree, other languages spoken

Benefits:

• Paid time off
• 401(k) matching
• Flexible spending account
• Health insurance
• Vision and Dental Insurance optional
• Life insurance

February 2023

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $16