Client Care Assessment Associate

At Senior Services, we are a passionate non-profit organization dedicated to enhancing the lives of older adults in our community. Our mission is to empower seniors to age in place with dignity and purpose, and we’re constantly innovating to meet the evolving needs of our growing senior population.

By joining our team, you’ll be part of a movement that makes a real difference in the lives of others. We offer competitive vacation and sick leave, along with a comprehensive benefits package that includes medical, dental, vision, life insurance, and a 403(b) retirement plan with a 5% match.

If you’re ready to contribute to a meaningful cause and be part of a forward-thinking organization, we invite you to apply today!

The Meals-on-Wheels Services Associate is responsible for conducting in-home assessments and reassessments of participants to determine eligibility for the Meals-on-Wheels program, preparing and maintaining required documentation, and addressing participant needs by collaborating with relevant team members. This role requires strong organizational skills, effective communication, and proficiency in documentation, as well as the ability to work with diverse populations, particularly the elderly. The Associate also supports program operations by assisting with intern training, food stocking, and administrative tasks, ensuring a smooth delivery of services to our community’s seniors.

Starting Rate: $35,267 Annually (Non-exempt, salaried)

POSITION SUMMARY

Conducts in-home assessments of potential Meals-on-Wheels participants and reassessments of

current participants in the nutrition program, prepares required documentation, communicates

participant issues and concerns to the appropriate staff and/or agency.

QUALIFICATIONS

Education, Experience, Training:

Four year degree in social or health sciences. Experience working with people of diverse

backgrounds and the elderly, a plus.

Knowledge, Skills, Ability:

• Excellent organizational and multi-tasking skills

• Effective communication and documenting skills

• Computer skills with Microsoft Office

• Ability to collaborate with others

• Good driving skills

Physical Requirements:

Sedentary work with some driving and lifting. Repetitive motion, close visual acuity, talking,

listening, and writing. May be exposed to adverse environmental conditions during participant

home visits.

ESSENTIAL FUNCTIONS

75% Conducts in-home assessments and/or reassessments and completes paperwork to

determine participant eligibility for program services; gathers information to complete required

program documents; reports additional participant issues or makes referrals as indicated; obtains

participant signatures as required and completes all documentation; updates participant

information in SERVTracker as necessary; may provide driving directions for new participants and

assist with weekly paperwork.

25% Collaborates with other MOW Services staff members and performs additional participant

services as needed; assists with the training of interns; assists with picking up and stocking food

and other items in support of program operations/activities; other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for own work only.

AUTHORITY/ACCOUNTABILITY

Accountable for timely and accurate completion of assessments and reassessments, and

appropriate communication within the department. Responsible for compliance with HIPAA.

PROBLEM SOLVING

Solves problems relating to assessment, eligibility guidelines, scheduling, and NCDAAS

compliance.

Job Type: Full-time

Pay: From $35,267.00 per year

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Winston-Salem, NC 27105: Relocate before starting work (Required)

Work Location: In person

Salary : $35,267