Job Description
We are currently seeking a proactive and experienced Customer Service Representative who has experience with high end clientele, who can become an integral member of the team, functioning in a high paced environment.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming orders from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Possesses the ability to multi-task without losing focus.
-Provides back-up assistance to the production staff as needed.
QUALIFICATIONS:
Strong organizational skills and attention to detail
Experience with enhancing service offerings
Good knowledge of how to increase revenue