Client Invoice Dispute Technician

Overview

Are you a person with strong attention to details?  Are you someone who has knowledge of construction, mortgage, client invoicing and banking?  Are you someone who has experience with all aspects of resolving client invoice disputes?  Can you manage a pipeline of disputes and are you able to research, identify, and correct errors in order to receive payment for services?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you.  Now is the time to join our team and become a part of something big.

Responsibilities

A DAY IN THE LIFE

In this role, you will…

• Be responsible for all aspects of resolving client invoice disputes which may arise from errors in original billing of work orders
• Manage a pipeline of disputes with the ability to research, identify, and correct errors in order for ServiceLink Field Services to received payments for services rendered
• Work with other teams such as; Vendor Dispute team and the Operational Accounts Receivable team
• Help other team members when you have completed your projects
• Pulls reports from invoicing systems including: LoanSphere and IClear
• Perform in-depth research in Internal proprietary, Client (including MSP, FiServe, DLV), and Investor systems (including Yardi/P260, Hometracker, VendorScrape) utilizing contractual documents, business rules, guidelines, etc.
• Compose professional rebuttal to the client alongside any necessary documentation or provide recommendation for an adjustment with documentation to Dispute Resolution Supervisor for review
• Prepare supporting documentation to substantiate the invoice need; utilizing Word, Excel, PowerPoint, etc.
• Call suppliers, city, operational groups, or clients as needed to obtain additional information regarding work performed
• Ensure appropriate documentation and responses are provided in multiple systems
• Maintain 90% or greater audit quality while performing in a high-paced environment including research of up to 30 reviews completed daily
• Manage personal portfolio to ensure no invoice disputes becomes aged
• Responsible to provide trends and findings to the Dispute Resolution Supervisor in order to correct the errors upstream
• Expected to attend regular meetings prepared with agenda items to discuss and areas of opportunity to improve upon
• All other duties as assigned

Qualifications

WHO YOU ARE

You possess …

• Knowledge of construction, mortgages, client invoicing and banking
• Proven experience with Microsoft applications (Outlook, Windows, Word and Excel)
• The ability to learn in house based software applications
• The ability to work independently and efficiently within time constraints in a deadline driven, fast paced environment
• HS Diploma or equivalent plus 4 years of related experience (such as mortgage, construction, research, etc.), Or related college degree; plus 2 years of related experience (such as mortgage, construction, research, etc.)
• Must have proven experience with Microsoft applications (Outlook, Windows, Word and Excel) and a strong computer background with the ability to learn in house based software applications
• Strong skill sets related to vocabulary and professional communications skills, multitasking, organization and attention to detail
• Must be as self-starter and able to work in both an independent and team orientated environment
• Ability to work independently and effectively within time constraints in a deadline driven and fast paced environment
• Able to confidentiality and effectively interact with multiple departments and vendor/supplier network at all levels both verbally and writte
• Must have strong communication skills
• Basic mathematical skills required
• Knowledge of investor guidelines is preferred