What are the responsibilities and job description for the Customer Service Apprentice position at SFS Group USA, Inc.?
SFS Group USA, Inc., is a manufacturer of safety components for the automotive industry. We are located in an 180,000 square foot facility in Medina, Ohio. SFS is a Swiss owned corporation that offers a unique, European-based work culture in a state-of-the-art plant!
SFS has offered an apprenticeship program for the past 20 years that is certified by the Ohio Department of Apprenticeship and Training. SFS currently partners with Stark State Technical College and the University of Akron to provide the required classroom instruction.
What will a Customer Service Representative Apprentice learn? The apprentice will learn to manage complete customer service from order entry through final delivery to customers of cold formed products. They will facilitate and coordinate communications between Sales, Engineering, Logistics, Production and Distribution at SFS both in Europe and the USA. The apprentice will learn aspects of ERP transactions, customer support / communications, account management, logistics, and much more! The program will also include a finance and accounting rotation in our corporate office in Pennsylvania.
What's involved in this apprenticeship at SFS? The apprentice will receive hands-on training over a course of approximately 2 years (4,000 on-the-job training hours) all the while earning credits towards a Business Management degree with our partnering university, Stark State College!
What are the benefits of an apprenticeship at SFS? Apprentices are full-time employees and are paid for class time plus their on-the-job training. This is definitely an "earn while you learn" opportunity! As part of the SFS Apprenticeship Agreement, all educational costs are completely paid for by SFS including tuition, registration fees, books, parking pass, school supplies (notebooks, pens, calculators, etc.).
Other benefits for apprentices include :
- Competitive starting wage with increases every 3 months based on performance
- Participation in Group medical, dental, vision, AND 401K plan
- Profit sharing each year
- Paid holidays plus pro-rated vacation based on the month you start (Jan 1 of next year you receive 12 days)
- Working in a supportive team atmosphere
- Schedule flexibility
- Opportunity to collaborate with Swiss colleagues
- Mileage reimbursement to / from school
- Paid time in the classroom (regular hourly rate)
- 150 safety shoe reimbursement
- Education reimbursement for additional courses
This apprenticeship presents a unique opportunity to be a part of a highly valued sales team and a start into a rewarding career!
Who are we looking for? An individual who has an interest in business management and sales... and most importantly someone who is willing to learn!