What are the responsibilities and job description for the Regional Operations Director position at SGA Dental Partners?
In hometown communities across the South East, SGA Dental Partners is a beacon of positive energy — making a difference in people’s lives. Born from the coming together of three outstanding and long-respected dental practices into an even greater whole, SGA Dental Partners delivers the highest level of clinical excellence and patient-centered care.
This position is responsible for overseeing the overall management of multiple practices in designated areas including financial management, risk management, quality assurance compliance, patient care management, and teammate management. The Regional Director provides leadership and direction to assure safe, efficient, patient care and positive teammate relations.
QUALIFICATIONS
Essential Duties
Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication
Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
Oversee design and construction of new units and unit expansions/renovations
Participate with due diligence team for potential acquisitions either within or outside the division or the region
Oversee the transitional process of new acquisitions either within or outside the division or the region
Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
Understand and follow SGA Dental Partners patient and employment policies and procedures
Moderate to heavy travel
Financial Management
Formulate regional budget of overall operational expenses in accordance with SGA Dental Partners policies
Review, authorize and monitor expenditure reports in accordance with company policy and procedure
Prepare and submit exceptions to budgetary compliance
Provide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards
Review payroll reports for compliance to company and regulatory agency policies
Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for region
Risk Management/Quality Assurance Compliance
Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements
Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.)
Coordinate internal audit visits, data collection and reporting per company policy
Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit
Ensure compliance with state Worker Compensation and OSHA safety training requirements
Oversee quality assurance activities (timely reporting, follow-up, distribution)
Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)
Teammate Management
Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations.
Plan, organize and supervise all support staff to ensure high quality, cost effective patient care.
Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines
Ensure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc.
Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals.
Conduct regular staff meetings with Office Managers or other program facilitators as necessary
Perform other duties as assigned.
Knowledge/Skills/Abilities
Strong attention to detail, accuracy, analytical, and problem-solving skills.
Knowledge of federal and state regulations.
Strong interpersonal (verbal and written) communication skills with ability to follow up in a timely manner.
Effective time management, organization skills, and extreme attention to detail.
Strong Computer skills including proficiency in Excel.
Demonstrated strong work ethic and team player skills.
High degree of professionalism and demonstrated business acumen.
Ability to deal sensitively with confidential material and handle deadline pressure work activities.
Focused on providing excellent client service.
Career-minded rather than job-minded.
Analytical with focused attention to detail
Effective written and verbal communication skills
Education/ Experience
Bachelor’s degree required; MBA preferred
Minimum two years management experience required
Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
Physical/ Environmental Requirements
Prolonged periods sitting at a desk and working on a computer.
Ability to lift minimum of 1 pound to a maximum of 20 pounds and able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, and use full range of body motions.
Ability to use computer keyboard and peripherals to accomplish required tasks in a timely manner is a core requirement of this position
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
