Front Desk Agent | Fairfield Inn Harrisburg International Airport

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies / procedures.
• Generate, print, and distribute daily reports to designated departments / personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About the Team

Shaner Hotels has an amazing opportunity at our Harrisburg Fairfield Inn & Suites. Located adjacent the terminal of Harrisburg International Airport, the Fairfield Inn & Suites is the perfect location for your career to begin in Central Pennsylvania. Featuring 123 spacious guest rooms, the Fairfield Inn is the closest hotel to the airport. The property features a complimentary breakfast, fitness center, meeting space and a lobby lounge serving lunch, dinner, and cocktails.