Description

General Summary:

The Account Logistics Clerk works directly with clients and various shipping entities to ensure shipments are properly entered, scheduled, tracked and delivered to the customers’ requirements and satisfaction. This position requires the use of independent judgment and decision making with respect to coordination of shipping arrangements that are key to the success of the Company.

Essential Duties and Responsibilities:

• Enters instructions into system and ensures paperwork is received by the proper individual(s) in order to track progress of shipment.
• Uploads documents into Transportation Management Systems – Domestic/International or Customer-Facing.
• Communicates with shipping/transportation agents to answer questions, ensure proper handling and packing of inventory and confirm required shipping instructions.
• Resolves issues, such as damaged or lost items and delayed shipments, and exercises good logistics judgment to avoid such issues.
• Maintains accountability for each shipment/project assigned.
• Other special projects or duties as assigned by management.

Supervisory Responsibilities:

• None.

Qualifications

Qualifications:

• Ability to acquire TSA certification (required).
• Strong organizational skills with high level of accuracy/attention to detail.
• Ability to multi-task and prioritize appropriately.
• Outstanding customer service skills.

Education and /or Experience:

• High School diploma or equivalent.
• A minimum of two (2) years of experience in customer service/support role.
• An equivalent combination of education and experience.

Language Skills:

• Strong command of the English language, both orally and in writing.
• Ability to communicate effectively, both orally and in writing.

Computer Skills:

• Proficiency with Microsoft Office, especially Word, Excel and Outlook.
• Ability to quickly learn new programs/software.

Physical Demands:

• Sitting eight (8) hours or more per day; standing and/or walking two (2) hours or more per day.
• Eight (8) or more hours per day doing computer work.
• Ability to bend, squat, reach and stoop for filing purposes.
• Ability to lift up to 25 pounds.
• Depending upon location, noise level may be moderate due to multiple conversations in close proximity.

Work Environment:

• Office environment.

Travel Requirements:

• Occasional as required.